Communication and Basic Computer Awareness
Communication and Basic Computer Awareness
This domain tests clear trade communication and basic computer use: job records, email, documents, spreadsheets and file safety. Questions ask for the correct file action, formula or message.
Communication in the trade
- Use the product name, batch, thinner and DFT in written records so another painter can repeat the job.
- A safety data sheet is the reference for hazards, first aid and storage; read the relevant section rather than guessing.
- Report defects with the location, substrate, product and conditions, not just 'it looks bad'.
Basic computer skills
- Operating system and file management: create folders, name files clearly, and keep backups.
- Word processing: write a job report or quotation with a clear heading, date and signature.
- Spreadsheet: enter quantities and use formulas such as =A2/B2 for coverage, or =SUM(B2:B10) for a total.
- PDF: a read-only format for sending quotations and data sheets; do not expect the receiver to edit it.
- Email: use a clear subject, attach the correct file, and check the recipient before sending.
- Internet safety: do not open unknown attachments, use strong passwords, and keep product data backed up.
Worked example
A spreadsheet has area in A2 (51.5 m²) and coverage in B2 (10 m²/L). The formula =A2/B2 returns 5.15 L per coat. For two coats, use =A2/B2*2. The reasoning is that division gives litres per coat and multiplication by the number of coats gives the total.
Traps
- Sending a quotation as an editable file when a PDF is required.
- Using a formula without checking units.
- Opening unknown email attachments.
- Recording a complaint without the product name or batch.