Digital Literacy
Digital Literacy tests safe and effective use of smartphones, the internet, email, digital payments and e-governance. The exam focuses on practical tasks and cyber safety, not jargon.
Core skills
- Use a smartphone for photos of site conditions, measurements and receipts; back up important files.
- Email: clear subject, short message, correct attachment and professional signature.
- UPI/payments: verify the payee name, never share PIN or OTP, keep transaction records.
- DigiLocker and e-governance portals: download certificates, check official domain names.
- Passwords: long and unique; enable two-factor authentication; avoid public Wi-Fi for banking.
- Cyber safety: phishing messages create urgency, wrong links or requests for OTP.
Worked example
An SMS says: 'Your electricity KYC has expired. Click this link and pay ₹10.' The link is shortened and the sender is unknown. Correct action: do not click; open the official electricity app or website typed manually; check the account; report the message. Reason: urgency plus a payment request plus an unknown link are classic phishing signs.
Traps
Sharing an OTP 'for verification', using the same password everywhere, or saving card details on a shared phone costs marks. Also, a photo of a customer's ID is personal data; do not forward it.