OSCB Assistant Manager study plan

Map the branch operating day end to end and list every control point from vault open to end-of-day proof

Explain the difference between the branch's operational authority and its regulatory obligations for each daily task you mapped

Draft a one-page glossary of branch operations terms (proof, teller difference, dual control, cash limit, suspense) in your own words

Identify the three branch processes most likely to generate audit findings and state why

Walk through the account opening and customer due diligence workflow and mark where identity verification, beneficial ownership, and risk rating occur

Compare enhanced due diligence triggers against standard due diligence and write a decision rule for each

Describe how suspicious activity is escalated internally, including timing expectations and who decides to file

List recordkeeping requirements for account files and state the retention logic behind them

Trace how a deposit relationship supports a lending decision, including how balances and transaction behavior inform repayment capacity

Explain the five core credit analysis pillars and apply each to a hypothetical small business borrower

Calculate and interpret debt service coverage, loan-to-value, and debt-to-income for three sample scenarios

Identify the documentation a branch must collect and verify before a credit file is complete

Distinguish credit risk, operational risk, liquidity risk, and reputational risk using branch-level examples

Explain how loan covenants, collateral monitoring, and early warning indicators reduce loss given default

Describe the branch's role in the risk and control self-assessment cycle and in responding to internal audit findings

Draft corrective action language for a control breakdown that names owner, action, and verification date

Compare the main deposit account types and state the disclosure, fee, and notice obligations attached to each

Explain how interest accrual, tiering, and early withdrawal penalties are calculated and communicated

Handle three difficult customer scenarios in writing while staying within complaint-handling and disclosure rules

Describe how dormant, frozen, and deceased-account situations are managed from both a service and compliance angle

Explain the purpose of a nostro, suspense, and interbranch account and what a clean reconciliation proves

Perform a sample reconciliation from opening balance through outstanding items to closing balance and identify any break

Distinguish internal management reporting from regulatory reporting and name the branch's data inputs to each

Describe segregation of duties principles for reconciliation preparation versus approval

Build a coaching plan for a teller with recurring cash differences using observation, feedback, and follow-up

Write objective performance standards for three branch roles that link to control and service outcomes

Explain how digital channels shift branch risk, including fraud typologies such as authorized push payment and account takeover

Describe how to brief staff on a new digital control without creating workarounds

Revisit every weak area flagged in earlier weeks and close each gap with a written summary from memory

Complete a timed mixed-domain practice set and categorize every error by domain and by cause

Synthesize the branch control map, credit memo, and risk register into one integrated view of the assistant manager role

Rehearse explaining a compliance decision to a customer and to an examiner in two different registers