IN POST case studies
IN POST · Put your knowledge to work in context.
The IN POST exam is a postal-service entry and advancement assessment used to screen candidates for clerical, retail, processing and delivery-support roles in a national postal operator. It is aimed at people preparing for a first postal appointment as well as serving staff seeking promotion into counter, sorting or administrative positions. The IN POST case studies are 5 cases and about 3,889 words.
1The Saturday Consignment: Mixed Articles at a One-Clerk Counter
It is 15:40 on a Saturday at a sub-post office and the only counter clerk on duty is preparing for a 16:30 dispatch. A local publisher arrives with 46 items and asks that everything be sent "as cheaply as possible and all registered".
813 words, about 4 min2The Missed Van: Cut-Off Pressures, a Mixed Bag and a Broken Seal
At 18:05 on a Monday, the supervisor of a head post office learns that the 17:30 mail van to the railway terminal never arrived because of a road blockade; the next available transport is a 21:15 train. On the sorting table are three sealed Speed Post bags, 40 unregistered packets and 12 parcels.
747 words, about 4 min3Closing the Cash: A ₹1,250 Shortfall and a Disputed Deposit
At 18:20, after the counter has closed, the branch cash book shows total collections of ₹92,400 for the day while the physical cash in the drawer is ₹91,150 - a shortfall of ₹1,250. During the day the branch handled 63 savings-bank transactions, 9 money-order payments and 4 registered bookings.
784 words, about 4 min4The Stained Parcel: Suspicious Item, Blocked Exit and a Sick Colleague
At 11:20 in the parcel and sorting hall of a head office, 25 staff are on duty. A clerk lifting a brown-paper parcel notices an oily stain spreading on the wrapper, a sharp chemical smell, and a short piece of wire protruding from one corner; the sender's address is illegible.
765 words, about 4 min5Original Documents Lost: Compensation Limits and an Agitated Customer
On 20 April an elderly customer comes to a branch with the receipt for a registered letter he booked on 12 April. It contained the original title deeds of his house, addressed to a lawyer in another city, and the correct fee was paid.
780 words, about 4 min