IN POST flashcards
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32 cards. Read the term and the definition here. The deck at the top of this page is optional.
- First-Class Mail weight limit
- First-Class Mail letters and flats are limited to 13 ounces. Items heavier than 13 ounces must be sent as Priority Mail, Ground Advantage, or another eligible product.
- Marketing Mail minimum
- Marketing Mail requires a minimum of 200 pieces or 50 pounds per mailing and each piece must weigh 3.5 ounces or less.
- Media Mail contents
- Media Mail is limited to books, film, manuscripts, sound recordings, and similar media. Advertising is prohibited except incidental announcements of the media itself.
- Certified Mail proof
- Certified Mail provides proof of mailing and a delivery record. Return receipt and restricted delivery are optional add-on services purchased separately.
- Certificate of Mailing
- Certificate of Mailing provides evidence that an item was mailed. It does not provide tracking or proof of delivery.
- Priority Mail insurance
- Priority Mail includes tracking and insurance up to $100. Additional insurance may be purchased for higher declared values.
- Money order maximum
- USPS Money Orders have a maximum face value of $1,000. Fees vary by amount and the money order must be purchased with cash or a card.
- Complaint escalation path
- Resolve complaints at the lowest level first. If unresolved, provide the customer with the next contact level and a case number for follow-up.
- Hold mail service
- Customers may request Hold Mail for a specified period. Mail is held at the local office and delivered or picked up when the hold ends.
- DMM purpose
- The Domestic Mail Manual contains the rules for mail classification, rates, eligibility, and preparation for domestic mail.
- Restricted delivery
- Restricted delivery requires the recipient's signature and identification. It is available only as an add-on to certain accountable mail services.
- Publication 52 scope
- Publication 52 governs hazardous, restricted, and perishable mail. It specifies packaging, labeling, and declaration requirements for prohibited or restricted items.
- DPS meaning
- Delivery Point Sequence sorting arranges mail into carrier walk order. Mail that cannot be DPS-sorted is handled as residual mail.
- NCOA process
- National Change of Address updates addresses before mailing. It reduces undeliverable-as-addressed mail by matching mailer lists to change-of-address records.
- Undeliverable mail handling
- Undeliverable-as-addressed mail is returned, forwarded, or treated as dead mail depending on the endorsement and the sender's instructions.
- Drawer balancing
- Retail terminals must be balanced at the start and end of each shift. Overages and shortages must be documented and reported to a supervisor.
- Accountable items
- Stamps, money orders, and prepaid cards are accountable items tracked by serial number and reconciled daily to prevent loss.
- Void transaction rule
- A voided transaction must be completed in the system and the receipt retained. Manual voids require supervisory approval.
- Suspicious mail indicators
- Indicators include oily stains, unusual odor, protruding wires, excessive tape, and misspelled addresses with no return address.
- Suspicious mail response
- Do not open, shake, or smell the item. Isolate it, evacuate the immediate area, and notify a supervisor and emergency services.
- PASS method
- Fire extinguisher use follows PASS: Pull the pin, Aim at the base, Squeeze the handle, and Sweep side to side.
- Records retention
- Records must be kept for the period specified in the applicable records schedule. Records must not be destroyed outside the authorized retention period.
- Telephone message content
- A complete message includes the caller's name, phone number, reason for the call, and the date and time received.
- ZIP+4 purpose
- ZIP+4 adds four digits to the five-digit ZIP Code to identify a delivery segment or specific address, improving sorting and delivery accuracy.
- Flat rate option
- Flat Rate packaging provides a fixed price regardless of weight up to the maximum. It is useful for heavy or irregularly shaped items.
- Signature Confirmation
- Signature Confirmation provides proof of delivery with a signature. It does not include insurance by itself.
- Informed Delivery
- Informed Delivery provides a daily preview of incoming mail and packages. Customers must enroll and verify their identity.
- Mail cover restriction
- Mail covers and address information requests require a written request and legal authorization. They are not provided at the retail window.
- Lithium battery rules
- Lithium batteries have specific mailing restrictions based on type and quantity. They must be declared and packaged according to Publication 52 requirements.
- Intelligent Mail barcode
- The Intelligent Mail barcode encodes routing and tracking data. It is required for automation discounts and improves sorting accuracy.
- Counterfeit detection
- Check watermarks, security threads, and color-shifting ink. Use a detector pen and report suspected counterfeit currency to a supervisor.
- Lockdown procedure
- Secure doors, stay away from windows, and follow instructions from authorities. Remain in place until an all-clear is given.