Punjab PSEB Senior Secondary NSQF Beauty and Wellness flashcards

32 cards. Read the term and the definition here. The deck at the top of this page is optional.

NSQF

National Skills Qualifications Framework; it organises job roles into levels from entry to advanced, and each beauty and wellness role is mapped to a level with defined competencies.

Average ticket value

Total service and product revenue divided by the number of clients served in a period. It measures how much each client spends on average and guides upselling and pricing decisions.

Patch test

A small application of a product, usually on the inner forearm or behind the ear, 24 to 48 hours before first full use, to check for allergic reaction.

Double dipping

Re-inserting a used wax spatula into the wax pot after it has touched a client. It contaminates the whole pot and is prohibited; use a fresh spatula each time.

Contraindication

Any condition, medication, allergy, or circumstance that makes a service unsafe or inadvisable. The technician must defer, modify, or refer the client rather than proceed.

Stratum corneum

The outermost layer of the epidermis, made of flattened dead keratin-filled cells. It limits water loss and blocks entry of many chemicals and microorganisms.

Melanocyte

A cell in the basal layer of the epidermis that produces melanin. Melanin gives colour to skin and hair and provides some protection against ultraviolet radiation.

Anagen phase

The active growth phase of the hair cycle, lasting years. The follicle produces new hair, and this is the phase most chemical and cutting services target.

Nail matrix

The tissue beneath the proximal nail fold where new nail cells are produced. Its shape and health determine nail thickness, curvature, and growth rate.

Open question

A question that invites a descriptive answer rather than yes or no, such as asking what the client dislikes about their hair. It reveals needs and expectations.

Active listening

Fully concentrating on the client, paraphrasing their words, asking clarifying questions, and noting body language, so the service plan reflects their real needs.

Client record card

A confidential form holding contact details, health history, allergies, patch test dates, services performed, products used, and aftercare advice, kept for each client.

Comedone

A blocked hair follicle filled with keratin and sebum; open comedones are blackheads and closed comedones are whiteheads. Superficial ones may be extracted after softening.

Skin type versus condition

Skin type (normal, dry, oily, combination, sensitive) is largely inherited and stable. A condition such as dehydration or acne is temporary and treated differently.

Extraction

Manual removal of superficial comedones after cleansing and steaming. It is avoided on inflamed, cystic, or undiagnosed lesions because it can spread infection and cause scarring.

Hair porosity

How readily hair absorbs and retains moisture, linked to cuticle condition. Low porosity resists moisture, high porosity absorbs quickly but loses it fast, so product choice differs.

Disulphide bond

A strong chemical bond between protein chains in the hair cortex. It gives hair strength and holds curl shape, and it is permanently rearranged by perming and relaxing.

Hydrogen bond

A temporary bond in hair that breaks when wet and reforms on drying. It allows wet-setting, blow-drying, and roller styling to change shape without chemicals.

Elevation in haircutting

The angle at which hair is held away from the head before cutting. Zero degrees gives a blunt line, 45 degrees graduation, 90 degrees layers, and 180 degrees long layers.

Developer volume

The concentration of hydrogen peroxide in a hair colour developer, commonly 10, 20, 30, or 40 volume. Higher volume lifts more melanin and lightens hair more.

Cuticle pusher

A rubber-tipped tool used to gently push back the cuticle after soaking. It should never be forced, because the cuticle is living tissue and damage invites infection.

Paronychia

Inflammation or infection of the skin around the nail, causing redness, swelling, and pain. It is a contraindication for manicure until treated, and the client is referred.

One-direction filing

Filing natural nails in a single direction rather than sawing back and forth. Sawing creates friction that splits and peels the nail plate edges.

Colour correction

Using complementary colours to neutralise unwanted tones on skin: green for redness, peach or orange for dark circles, and yellow or lavender for sallow tones.

Foundation matching

Testing foundation on the jawline in natural daylight, not on the hand or wrist, so the shade blends with both the face and the neck.

Face shape contouring

Placing darker product to recede areas and lighter product to highlight, chosen for the client's face shape, such as round, square, heart, or long.

Break-even point

The number of services or amount of revenue at which total revenue equals total cost. It equals fixed costs divided by price per service minus variable cost per service.

Rebooking rate

The percentage of clients who book their next appointment before leaving. It is a strong indicator of satisfaction and predicts future revenue more reliably than new client counts.

Par level

The minimum stock quantity that triggers a reorder. Par levels prevent running out of retail or back-bar products while avoiding excess stock that ties up cash.

First-in-first-out

A stock rotation rule in which older products are used before newer ones, so expiry dates are respected and waste from expired stock is reduced.

Employability skills

The transferable skills employers expect alongside technical ability, including communication, teamwork, problem solving, digital literacy, time management, and customer service.

Business plan

A written document covering the value proposition, target customer, competition, pricing, marketing, operations, and financial projections, used to guide a new salon or business.