PSEB SS NSQF BFSI (BC/BF) case studies
PSEB SS NSQF BFSI (BC/BF) · Put your knowledge to work in context.
The PSEB NSQF Banking, Financial Services and Insurance (BFSI) vocational trade for Business Correspondent / Business Facilitator is a Senior Secondary vocational qualification delivered under the Punjab School Education Board's NSQF stream. It is aimed at students who want a school-level credential with a work-oriented trade component rather than a purely academic elective, and at candidates preparing to support basic banking outreach work in rural and semi-urban settings. The PSEB SS NSQF BFSI (BC/BF) case studies are 5 cases and about 3,813 words.
1Two suspect ₹500 notes at a village Customer Service Point
You operate a bank's Customer Service Point (CSP) in a village in Ludhiana district. On 12 March, a customer, Balwinder Kaur, tenders six ₹500 notes to deposit ₹3,000 into her PMJDY account.
804 words, about 4 min2Savings account for a 16-year-old scholarship recipient with name and address mismatches
Simran, aged 16, comes to your branch with her mother to open a savings bank account in her own name. She has just cleared Class X and needs the account for a state scholarship paid by DBT.
743 words, about 4 min3A stale, corrected cheque presented for immediate credit
A customer, Rakesh, presents a cheque for ₹47,500 at your counter on 22 July at 11:20 a.m. The cheque is drawn on another bank's branch in a different city and is dated '14 April' of the current year.
749 words, about 4 min4SHG loan appraisal where the grading and member-overdue gates fail
An SHG of 13 women, 'Nari Shakti', formed 26 months ago and linked to your branch, applies for a term loan of ₹1,80,000 to buy a bulk milk chiller and cans. Records available: group savings corpus ₹78,000; internal lending outstanding ₹55,000; one member's internal loan of ₹12,000 is overdue by four months; the last two gradings were 'B' (irregular meetings, cash book not updated for three months); 3 of the 13 members have an overdue in other SHGs recorded in the branch's SHG register; and 2 members are 45 days overdue on a joint liability group loan with your own branch.
765 words, about 4 min5UPI collect-request fraud reported at a Customer Service Point
You operate a CSP in a town in Bathinda district. At 9:40 a.m., Harpreet Singh, a 58-year-old pensioner with a PMJDY account, arrives agitated: ₹4,800 left his account at 2:13 a.m.
752 words, about 4 min