BFSI - Practical/Lab: BC Outlet Operations, Transactions and Day-End Controls
This domain is assessed in the lab: you are observed performing real BC outlet tasks - opening an account, running an AEPS transaction on the micro-ATM, counting and handling cash, issuing receipts, maintaining registers and closing the day. Marks come from correct procedure and clean documentation, not speed.
Preparing the counter
- Check the display board, working biometric device, printer stationery, receipt book, cash box and the prescribed registers before the first customer.
- Count opening cash with the supervisor and record it in the cash book.
- Keep outlet cash within the holding limit fixed by the base branch; excess is deposited the same day.
Doing the transaction
- Account opening: match OVDs to the customer, capture the photograph, take e-KYC consent, complete the form, hand over the passbook and explain the terms.
- AEPS withdrawal: confirm Aadhaar number and name, take the fingerprint, wait for device confirmation, pay the exact amount and print the receipt. If authentication fails, retry once, then direct the customer to the branch or another authentication route - never pay on trust.
- Every cash transaction gets a receipt signed by both customer and BC, with the customer's signature or thumb impression on the office copy.
Registers and day-end
Maintain the cash book, transaction register, complaint register, visitor register and asset register. At close, separate and count the cash, reconcile it against the device report, and report any excess or shortage to the branch the same day.
Worked example
Opening cash ₹5,000; deposits collected ₹12,500; withdrawals paid ₹7,300. Expected closing = 5,000 + 12,500 − 7,300 = ₹10,200. The physical count gives ₹10,000 - a ₹200 shortage. The correct action is to record the shortage in the cash book and inform the branch. Topping it up from personal money makes the sheet balance but conceals a control failure and is treated as fraud.
Traps that cost marks
- Paying cash before the device confirms the transaction.
- Writing the receipt after the customer has left, or skipping the office copy.
- Mixing personal money with outlet cash.
- Failing to note a fingerprint-failure attempt in the register.
- Accepting a high-denomination note without checking watermark, security thread and raised print.
- Leaving the complaint register blank when a customer raises a grievance.