Punjab PSEB Senior Secondary NSQF IT/ITeS study guide
Punjab PSEB Senior Secondary NSQF IT/ITeS · Work through your exam, one topic at a time.
The Punjab School Education Board (PSEB) Senior Secondary NSQF Information Technology / IT-enabled Services qualification is a Class XII vocational trade credential awarded through the Board's NSQF (National Skills Qualifications Framework) stream. PSEB, constituted by legislative enactment in November 1969 and granted autonomy by a 1987 amendment of its Act, administers school education across Punjab from its headquarters at Vidya Bhawan, Phase-8, SAS Nagar (Mohali). The IT/ITeS trade sits inside the Board's vocational group, whose syllabus is published separately from the general academic subjects. Candidates are Class XI–XII students enrolled in NSQF vocational sections of affiliated and government schools; the trade is assessed through both a theory/written paper held under the NSQF examination schedule and a practical examination conducted with an external examiner, as confirmed by the Board's July 2026 practical and NSQF instruction letters. Topics on this exam: Information Technology / IT-enabled Services (NSQF vocational trade). The Punjab PSEB Senior Secondary NSQF IT/ITeS study guide has 2 sections and about 869 words.
01Information Technology: Fundamentals, Networks and Digital Tools
In the PSEB Senior Secondary NSQF IT/ITeS trade, the Information Technology domain tests NSQF-aligned QP/NOS competencies: hardware and software, operating-system and file-management tasks, networking and internet services, cybersecurity, digital documentation and spreadsheets, plus basic database and programming logic. Questions mix definitions with applied calculations and troubleshooting, so know both the term and the correct unit or process. Data units: 1 byte = 8 bits. Storage may use binary prefixes (1 KiB = 1,024 bytes) or decimal prefixes (1 kB = 1,000 bytes); bandwidth is usually bits per second.
421 words, about 2 min02IT-enabled Services: Service Delivery, Quality and Data Privacy
The IT-enabled Services domain tests how IT-supported service processes are delivered and controlled in the PSEB Senior Secondary NSQF trade. It draws on IT-ITeS SSC NASSCOM QP/NOS-style competencies: BPO and KPO operations, data entry and transcription, customer and back-office support, e-governance records, service-level agreements, quality measurement, escalation and data privacy. Expect scenario questions that ask what a worker should do, how a metric is calculated, or which control prevents a privacy or quality failure. BPO covers routine, process-based work such as call handling, data entry and back-office transactions.
448 words, about 2 min