Punjab PSEB Senior Secondary NSQF IT/ITeS study plan

Define IT and ITeS and list five sub-sectors (BPO, KPO, data entry, GIS, medical transcription) with one example employer each

Identify the hardware inside a desktop PC and state the function of CPU, RAM, ROM, motherboard, SMPS and hard disk in one line each

Classify input, output and storage devices into a labelled table with at least 15 devices

Explain the difference between system software, application software and utility software using three named examples of each

Practise typing passages at 30+ words per minute with under 5 percent errors for 15 minutes daily

Demonstrate correct posture, keyboard home-row placement and monitor distance, and write the five ergonomic rules you applied

Create, rename, move, copy and delete folders and files in a nested directory structure without using the mouse

Compress a folder into a ZIP archive and extract it back, then verify file integrity

Format a two-page document using styles, headings, bullet lists, tables and page numbers

Insert a table of contents, header, footer and page break in a single document

Build a spreadsheet with at least 20 rows applying SUM, AVERAGE, MAX, MIN, COUNT and IF formulas

Create a bar chart and a pie chart from worksheet data and label axes and legend correctly

Prepare a five-slide presentation with a consistent theme, transitions and speaker notes

Explain what the internet, WWW, ISP, IP address, DNS and URL are, and trace how a typed URL reaches a web page

Differentiate email protocols and describe the parts of an email address and the function of To, Cc and Bcc

Identify at least six types of cybercrime (phishing, pharming, identity theft, cyberstalking, ransomware, software piracy) with one prevention measure each

Apply safe browsing practices: verify HTTPS, avoid suspicious links, use strong passwords and enable two-factor authentication

Describe the role of the IT Act in India and name the agency that handles cybercrime complaints

Describe the OSI and TCP/IP reference models and map each layer to one real protocol

Distinguish LAN, MAN, WAN, PAN and client-server versus peer-to-peer topologies with a labelled sketch of each

List common transmission media (twisted pair, coaxial, fibre, Wi-Fi) and state one advantage and one limitation of each

Configure a Wi-Fi connection and a shared printer on a local network and record the steps taken

Explain the role of an ITeS agent in BPO and KPO processes and list the stages of a customer call lifecycle

Demonstrate active listening, paraphrasing and call opening and closing scripts in a recorded two-minute role-play

Describe data-entry, data-conversion and digital-documentation workflows and the accuracy standards expected

Practise professional email etiquette by drafting a complaint response and an escalation email

Explain confidentiality, data privacy and the purpose of an NDA in an ITeS workplace

Identify the main threats to data (malware, virus, worm, trojan, spyware) and match each to a countermeasure

Install and run an antivirus scan, configure a firewall setting and explain what each action protected

Explain the purpose of regular backups and perform a manual backup and restore of a folder

Describe password policy, access control and the principle of least privilege in a workplace

Outline the first five steps to take when a data breach or malware infection is suspected

Revise all seven earlier weeks using a single condensed summary sheet of key terms and definitions

Complete two full-length mock papers under timed conditions and score each

List every wrong answer from the mocks and write the correct fact beside it

Describe three career paths in IT and ITeS (helpdesk, data entry operator, BPO associate) with the entry-level skill each demands