RBSE Prav Voc IT and ITeS study plan

Identify and explain the function of core computer hardware components (CPU, RAM, storage, motherboard, peripherals) and classify input, output, and processing devices.

Compare operating system types and describe their role in resource, memory, and device management.

Demonstrate file and folder operations in at least two operating systems: create, rename, move, copy, delete, compress, and set permissions.

Explain the difference between system software and application software and give an example of each.

Describe common file formats and their appropriate uses (e.g., .docx, .xlsx, .pptx, .pdf, .csv, .jpg, .mp4).

Create a formatted document using styles, headings, page numbers, tables, and a table of contents.

Apply spreadsheet formulas and functions (SUM, AVERAGE, IF, COUNT, VLOOKUP) to a sample dataset.

Build a chart from spreadsheet data and interpret the result in writing.

Use data-sorting and filtering tools to answer specific questions about a dataset.

Explain relative vs. absolute cell references and demonstrate both.

Clean and analyze a small dataset using sorting, filtering, pivot-style summaries, and conditional formatting.

Create a 6–8 slide presentation with a consistent theme, slide master, speaker notes, and at least one chart or table.

Apply presentation best practices: one idea per slide, readable fonts, contrast, and minimal text.

Deliver a 3-minute recorded or live presentation using speaker notes and answer two audience-style questions.

Explain how to export and share documents and presentations in PDF and editable formats.

Explain how the internet works: IP addressing, DNS, HTTP/HTTPS, browsers, and common web services.

Configure and use email professionally: compose, reply, forward, attach files, use CC/BCC, and organize with folders and labels.

Describe database concepts: tables, records, fields, primary keys, foreign keys, and relationships.

Write basic SQL queries (SELECT, WHERE, ORDER BY, JOIN) against a sample database.

Explain the difference between a database and a spreadsheet and when to use each.

Define IT Enabled Services (ITeS) and distinguish BPO, KPO, and LPO with real examples.

Describe common business process operations: data entry, voice and non-voice support, transaction processing, and quality metrics.

Apply professional email and chat etiquette in simulated customer interactions.

Demonstrate active listening and clear verbal communication in a role-play scenario.

Explain the importance of service level agreements (SLAs), KPIs, and customer satisfaction in ITeS.

Identify common cyber threats: phishing, malware, ransomware, social engineering, and weak passwords.

Apply safe browsing and password practices, including multi-factor authentication and password managers.

Explain data privacy principles (consent, minimization, purpose limitation) and relevant legal concepts at a high level.

Describe emerging technologies (AI, cloud computing, IoT, blockchain) and give one ITeS use case for each.

Outline the steps to start a small IT-enabled service business, including a basic value proposition and cost estimate.

Review and consolidate weak areas from Weeks 1–6 using a personal error log.

Complete a timed 30-question mixed practice set covering Domains 1, 3, 4, and 6.

Re-explain in writing the five concepts you missed most often, with corrected examples.

Build a one-page formula and shortcut sheet for word processing, spreadsheets, and email.

Verify file management and internet/email tasks can be completed without notes.

Complete a full-length timed mock exam covering all 11 domains and score it.

Review every incorrect answer and write the correct reasoning in your own words.

Rehearse two ITeS soft-skill scenarios (an angry customer and a data privacy concern) aloud.

Summarize the top 10 exam facts you must remember from ITeS operations, cyber safety, and emerging technologies.

Finalize a one-page exam-day checklist covering time allocation and question strategy.