RBSE VU IT and ITeS case studies
RBSE VU IT and ITeS · Put your knowledge to work in context.
The RBSE Vocational Information Technology and Information Technology Enabled Services (IT & ITeS) credential is a senior secondary vocational qualification offered through the Rajasthan Board of Secondary Education (RBSE). It is aimed at Class 11 and 12 students who want a work-ready grounding in computing and in the service-delivery industry, rather than a purely academic science or commerce stream. The RBSE VU IT and ITeS case studies are 5 cases and about 6,643 words.
1The Lab Stock Register That Cannot Be Trusted
Anita, a Class XII student, maintains the IT lab consumables register in a spreadsheet. Sheet Stock has headers in row 1: A=Item, B=Opening, C=Issued, D=Received, E=Closing, F=Status.
1,178 words, about 6 min2Service Level Collapse on a UK Renewal Voice Process
A 40-seat inbound voice team in Jaipur handles renewal calls for a UK insurance client. The contract service level is 80/20 - 80% of calls answered within 20 seconds - with a target average handling time (AHT) of 300 seconds and a quality score of at least 90%.
1,263 words, about 6 min3Four Security Weaknesses in a 25-Person Travel Agency
Meera runs a 25-person travel agency in Kota. Four practices have grown up over three years.
1,471 words, about 7 min4Six Years of Admissions Data in One Spreadsheet
A coaching centre in Udaipur has run admissions from one spreadsheet for six years. The file now has 4,812 rows and these columns: AdmNo , StudentName , Phone , Course , TotalFee , FeePaid , Teacher , TeacherPhone , Batch , Remarks .
1,311 words, about 7 min5The Angry Customer, the Old Router and the Shift That Ends in Twenty Minutes
Ravi works on web chat support for a broadband ISP and handles up to three chats at once. At 17:40, with two chats already open and his shift ending at 18:00, he receives a chat from Mrs Sharma, 62, a retired schoolteacher.
1,420 words, about 7 min