UPMSP High School IT & ITeS case studies
UPMSP High School IT & ITeS · Put your knowledge to work in context.
The UPMSP High School IT & ITeS credential is the vocational Information Technology and Information Technology enabled Services subject offered at the Class X stage under the Uttar Pradesh Madhyamik Shiksha Parishad (UP Board). It suits students who want a school-leaving qualification that also signals practical digital workplace skills: operating a computer confidently, producing clean documents and spreadsheets, communicating online, handling data entry and records, and understanding how IT-enabled service work is organised. The UPMSP High School IT & ITeS case studies are 5 cases and about 3,057 words.
1Cleaning a School Shop Sales Sheet Before the Monthly Report
The student-run stationery shop at a government high school keeps its sales record in a spreadsheet. The sheet has 180 rows and columns: Receipt No., Date, Item, Quantity, Rate, Amount, Payment Mode, and Buyer Mobile.
688 words, about 3 min2Diagnosing a Lab Network Failure Without a Mass Reinstall
A school computer lab has 12 desktop computers connected to one 16-port unmanaged switch. The switch uplinks to the router, which also runs DHCP.
582 words, about 3 min3A Paid Internship Message That Asks for Aadhaar and a Fee
A Class 10 student who has just created a professional profile receives a WhatsApp message from a number using a company logo. The sender says the student has been selected for a paid 'data entry internship' at ₹18,000 per month, work from home, and asks for Aadhaar, PAN, a bank passbook photo and a ₹499 'registration fee' within two hours.
605 words, about 3 min4Balancing Call Quality and Average Handling Time in a Small BPO
A 24-seat inbound call centre in Lucknow handles fee and admission queries for a coaching institute. New agent Neha has a target average handling time (AHT) of 6 minutes and a quality score of 85%.
580 words, about 3 min5Pricing a Student Data-Entry Service Without Ignoring Costs
Four Class 12 students plan a summer data-entry and typing service for nearby shopkeepers. They have two working desktop computers, one borrowed printer, and a room in a student's house.
602 words, about 3 min