Employability Skills and Workplace Communication
Domain 10: Employability Skills and Workplace Communication
This domain tests the communication, behaviour, and job-readiness expected in an IT-enabled workplace. Questions cover the communication process, listening, email etiquette, resumes, interviews, teamwork, and professional conduct. Answers should be specific and respectful.
Core rules and concepts
- Communication is sender → message → channel → receiver → feedback, with possible noise. Choose the channel: email for record, phone for urgency, chat for quick coordination, video for discussion.
- The 7Cs help: clear, concise, concrete, correct, coherent, complete, courteous. Use active listening-pay attention, paraphrase, ask questions, and avoid interrupting.
- Workplace email: meaningful subject, greeting, short purpose, details, action, and sign-off. Use formal tone, proofread, and reply within a reasonable time. Do not use ALL CAPS or emojis in formal mail.
- A resume is a concise summary of education, skills, projects, and experience. Tailor it to the job, use action verbs, and keep it error-free. A cover letter explains fit.
- Interview basics: research the role, prepare examples, dress appropriately, arrive early, maintain eye contact, and answer with structure (situation–action–result). Teamwork requires sharing credit and resolving conflict professionally.
Worked example
Question: You need two days’ leave for a family function. Write the key elements of an email to your team leader. Reasoning: Include a clear subject (“Leave request: 12–13 September”), a polite greeting, dates, reason in one line, handover plan, and contact availability. Ask for approval and thank the reader. This is complete and respectful, unlike “sir leave chahiye” with no dates or handover.
Traps that cost marks
Do not send a work email with a blank subject. Do not use casual SMS language in applications. Do not list false skills on a resume. Do not interrupt in an interview-listen fully. Do not ignore body language; crossed arms and poor eye contact send unintended signals.