Duties and Professional Conduct
Duties and Professional Conduct covers what a guard must do on post and how he must behave. The exam tests the duty list, the discipline rules, and the boundary between courtesy and corruption.
Core duties
- Report to muster on time in correct uniform with identity card and training certificate.
- Take over charge by signing the handover register; verify keys, equipment, registers and pending instructions.
- Control access, patrol the assigned area, watch for fire and safety hazards, respond to alarms, assist in emergencies, and record everything.
- Escalate to the supervisor, control room or police - never act beyond authority.
Conduct rules
- No sleeping, drinking, smoking or gambling on duty; no personal use of a mobile phone on post.
- Courtesy to visitors, but no favours: never accept money, gifts or hospitality for an official act.
- Confidentiality: do not discuss the client's layout, staff, CCTV or incidents with outsiders or on social media.
- Equal treatment regardless of caste, religion, gender or class; no abusive language and no physical force except lawful private defence.
- Personal hygiene, trimmed appearance, polished shoes, and no loose items that a person being searched could grab.
Worked example
A supplier offers ₹500 to let a van in without a gate pass. Reasoning: accepting money for an official act is corruption and would create an unauthorised entry. Correct sequence: politely refuse, ask the driver to wait outside the gate, inform the supervisor, and record the time, vehicle number and the offer in the occurrence book. Refusing without reporting still leaves an unrecorded attempt.
Traps that cost marks
- Leaving the post to help a colleague - that is abandonment of duty.
- Arguing with a visitor; the guard's authority is to refuse entry and report, not to win the argument.
- Writing 'gave warning' in the register without recording who, when and why.