UPMSP Vocational IT/ITeS flashcards

32 cards. Read the term and the definition here. The deck at the top of this page is optional.

ITeS

Information Technology Enabled Services; business processes such as BPO, KPO and LPO delivered using IT and telecom infrastructure, often outsourced to a third-party provider.

KPO

Knowledge Process Outsourcing; high-value work needing judgement and domain expertise, such as market research, analytics, and legal or financial analysis.

Offshore outsourcing

Delivery of work to a vendor located in a different country, chosen for cost advantage, time-zone coverage and access to a skilled workforce.

Active listening

Giving full attention to a speaker, not interrupting, and paraphrasing the message back to confirm understanding before replying.

Seven Cs of communication

Clear, Concise, Concrete, Correct, Coherent, Complete and Courteous: a checklist for writing effective business messages that are understood first time.

Feedback

The receiver's response to a message that tells the sender whether the meaning was understood, allowing correction and continued dialogue.

Home row keys

The touch-typing resting position: A S D F for the left hand and J K L ; for the right, with tactile bumps on F and J.

Words per minute

A typing speed measure calculated as total characters typed divided by five, then divided by the minutes taken to type them.

Key depressions per hour

A data-entry speed measure counting every key pressed, including spaces and backspaces, over one hour of work.

Word wrap

Automatic movement of text to the next line when the margin is reached; no Enter key is pressed and no new paragraph begins.

Mail merge

Combining a main document with a data source of records to produce personalised letters, labels or emails, each filled with one record's fields.

Track Changes

A review feature that records insertions, deletions and formatting edits with the author's name so reviewers can accept or reject each one.

Paragraph style

A named set of formatting settings applied to a whole paragraph; using styles keeps a long document consistent and enables an automatic table of contents.

Absolute cell reference

A reference written as $A$1 that keeps both the column and the row fixed when the formula is copied to other cells.

COUNT versus COUNTA

COUNT counts only cells containing numbers, while COUNTA counts every non-empty cell including text, dates and logical values.

VLOOKUP

A lookup function that searches for a value in the first column of a range and returns a value from a specified column in the matching row.

#DIV/0! error

Displayed when a formula divides by zero or by an empty cell; fix it by testing the divisor first, for example with IF or IFERROR.

Slide Master

A template layer holding layouts, fonts, colours and placeholders; edits made there apply to every slide that uses those layouts.

Transition versus animation

A transition is the visual effect between one slide and the next; an animation is an effect applied to an object inside a single slide.

Aspect ratio

The ratio of slide width to height; 16:9 widescreen is the current standard and 4:3 is the older format.

HTML

HyperText Markup Language; the tag-based language that defines the structure and content of a web page for the browser to render.

DNS

Domain Name System; it translates human-readable domain names into IP addresses that computers use to route requests across the internet.

HTTPS

HTTP carried over TLS; it encrypts data between browser and server, uses port 443 by default and appears with a padlock icon.

Primary key

One or more fields that uniquely identify each record in a table; it cannot contain duplicate values or nulls.

Foreign key

A field in one table that references the primary key of another table, creating a relationship and enforcing referential integrity between the two.

Normalisation

Organising tables to remove duplicated data and update anomalies, usually by applying first, second and third normal forms in sequence.

Phishing

A fraudulent message that impersonates a trusted sender to trick the recipient into revealing credentials or clicking a malicious link.

Ransomware

Malicious software that encrypts files or locks a system and demands payment for the decryption key; regular offline backups are the main defence.

E-waste

Discarded electronic equipment such as computers, monitors and batteries, which must go to authorised recyclers because of hazardous materials.

SWOT analysis

A planning tool listing internal Strengths and Weaknesses alongside external Opportunities and Threats before choosing a business strategy.

Service Level Agreement

A contract clause defining the expected service standard, such as response time or uptime, and the penalty for missing it.

Business plan

A written document describing a venture's value proposition, target market, operations, marketing and financial projections to guide and fund it.