WBCHSE HS Vocational IT & ITeS case studies
WBCHSE HS Vocational IT & ITeS · Put your knowledge to work in context.
The WBCHSE Higher Secondary Vocational programme in Information Technology and Information Technology Enabled Services (IT & ITeS) is a two-year vocational stream offered by the West Bengal Council of Higher Secondary Education. It suits students who want a school-leaving qualification with a clear employability angle - office software fluency, data entry discipline, basic web and internet use, and customer-facing service skills - rather than a purely academic route. The WBCHSE HS Vocational IT & ITeS case studies are 5 cases and about 3,516 words.
1Seven Faulty PCs, One Exam Tomorrow Morning
The district ITI has one computer lab with 24 desktop PCs (2014 models, 4 GB RAM, 500 GB HDD) running a mix of Windows 7 and Windows 10, all connected through an 8-port switch to one shared laser printer. There is no internet in the lab.
767 words, about 4 min2The Incentive Sheet That Must Leave in One Hour
A KPO handling a telecom client's outbound process maintains a monthly incentive sheet for 42 agents. The columns are Agent ID, Agent Name, Calls Made, AHT (seconds), Quality Score and Incentive.
662 words, about 3 min31,200 Forms Into a Portal That Locks on Submit
A block-level office must digitise 1,450 scholarship application forms into a state government portal before 5:00 p.m. Two data entry operators are available from 11:00 a.m.
677 words, about 3 min4Double Debit, Wrongful Suspension, Fourth Call
You handle inbound calls for a broadband ISP. A customer calls for the third time about a double debit: ₹1,499 was charged twice on 3 March, and the promised refund within seven working days has not arrived by day 15.
674 words, about 3 min5Look-alike Email, Parking-Lot Pen Drive, and a Parent's Complaint
A coaching institute with eight staff runs its office on four shared desktop PCs. The student database - names, phone numbers, guardians' names, the last four digits of Aadhaar and fee payment status for about 600 students - sits in an unprotected Excel file on the reception PC's desktop, named 'students final(2).xlsx'.
736 words, about 4 min