ITC Level II exam-day guide
ITC Level II · Prepare for the day ahead.
Your checklist
Booking confirmation and candidate number
Bring a printed or offline-accessible copy of your booking confirmation showing the exam title, date, time and venue. Save a screenshot in case the venue has no signal.
Valid photo identification
Bring the original ID document (not a photocopy or phone photo). The name must match the name on your booking; if it does not, contact the provider before exam day. Confirm which ID types the provider accepts - do not assume.
Venue address, directions and travel plan
Re-check the venue address 48 hours beforehand, as rooms are sometimes reassigned. Plan to arrive with spare time for security checks, registration and finding the room.
Recommended arrival time confirmed with the provider
Ask the provider or centre what arrival time they recommend relative to the start time. Late arrival may mean you are refused entry - confirm the cut-off point in advance.
Pennies/pens and pencils permitted by the centre
Bring two working pens of the same type plus a pencil and eraser if the paper uses a separate answer sheet. Check whether the centre supplies stationery or expects you to bring it.
Any approved reference materials or permitted aids
Some Level 2 papers are closed-book and allow nothing on the desk. Confirm in writing what, if anything, is permitted for your specific unit; unapproved material can be removed and may be treated as malpractice.
Pre-agreed access arrangements
If you need extra time, a reader, a separate room or other adjustments, this must normally be requested and approved well before the exam date. Confirm your arrangements are recorded, not just discussed.
Water and any permitted food or medication
Bring a clear, label-free bottle if the centre permits drinks. If you need medication or food for a medical condition during the exam, tell the invigilator on arrival and confirm it is allowed in the room.
Phone switched off and stored as instructed
Decide in advance where your phone and smartwatch will go. Devices must normally be switched off (not silent) and placed where the invigilator directs; confirm the centre's exact rule.
Watch or clock awareness
Many exam rooms have no visible clock and phones are not permitted on the desk, so a plain analogue or digital watch with no smart features is useful. Confirm that watches are allowed before relying on one.
A bag for personal belongings
Bags, coats and notes are usually left at the back or front of the room. Keep valuables minimal and label your bag.
Provider contact number
Save the centre or provider phone number so you can report a delay, illness or travel problem before the start time.
Plan the day
Re-read your booking confirmation and the provider's candidate/exam guidance. Confirm venue, start time, recommended arrival time, accepted ID and what is permitted in the exam room. Raise anything unclear with the provider now rather than on the day.
Confirm any access arrangements are formally approved and recorded. If you have not had written confirmation, chase it - adjustments are usually much harder to arrange at short notice.
Plan your journey and a backup route. Check for transport strikes, roadworks or campus access restrictions. Note parking or public transport costs and allow extra time.
Do focused revision on the syllabus areas you are least confident about, plus any specified assessment method (for example, multiple-choice versus short answer). Avoid learning brand-new topics this late; consolidate instead.
Pack your bag: ID, booking confirmation, pens, permitted materials, water, medication. Lay it out by the door so the morning is not rushed.
Check the venue location on a map and confirm your departure time. Set two alarms and, if possible, arrange a backup wake-up.
Do a short light review - key definitions, procedures and any topic you keep confusing. Then stop. Avoid an all-night session; sleep matters more than one more hour of cramming.
Eat something and hydrate. Take your packed bag, check you have your ID in your hand before leaving, and leave earlier than you think you need to.
On arrival, follow registration instructions, present your ID when asked, and leave out only what is permitted. Tell the invigilator immediately about any access arrangement that has not been set up.
Read the front-page instructions and check the number of questions and marks before starting. Budget your time per question and stick roughly to it.
Answer every question - unless the paper penalises wrong answers (confirm this), a blank is always worth zero. Flag anything you are unsure of and return to it if time allows.
Raise your hand if you need the invigilator - for a toilet break, a faulty pen, a page missing or a misprinted question. Do not disturb other candidates or look at their papers.
Check that your name/candidate number is on everything required and that you have answered on the correct answer sheet or in the correct section. Stop writing immediately when instructed.
Rules to check
Bring the ID document named on your booking, in original form. If your ID name differs from your booking name, or your ID is expired or unavailable, contact the provider before the exam - acceptance is at the centre's discretion and should be confirmed in advance.
Electronic devices, including phones and smartwatches, must be switched off and stored exactly as the invigilator directs. Do not keep a device on your person. Confirm the centre's specific rule on devices with the provider.
Only materials explicitly permitted for your unit may be on the desk. Bags, notes, unapproved annotations and unauthorised reference materials must be left where instructed.
Do not communicate with other candidates once the exam has started, and do not read from or share answers. Any suspected malpractice is reported and can invalidate your result.
Breaks are at the invigilator's discretion. If you need to leave the room, raise your hand, follow the escort procedure and expect that you may not be allowed to take materials with you. Confirm the centre's break policy beforehand.
Scoring and the pass mark are set by the awarding organisation for the specific unit, not by the trainer or centre. Ask the provider what the pass criteria are and when results are issued.
If you believe the exam conditions were unfair, or you feel unwell, tell the invigilator at the time and ask for it to be recorded. Complaints and appeals usually have short deadlines - confirm the process and time limits with the provider.
Follow the centre's health, safety and security instructions at all times, including fire alarm procedures. In a fire evacuation, follow staff directions and do not take exam materials with you unless told to.