iTEP Business-Core case studies
iTEP Business-Core · Put your knowledge to work in context.
iTEP Business-Core is a computer-delivered English proficiency test built around workplace communication rather than academic study. It is aimed at job candidates being screened by employers, staff in international companies, and training or HR teams who need an external benchmark of whether someone can function in an English-speaking business environment. The iTEP Business-Core case studies are 5 cases and about 3,747 words.
1Northline Foods: Fixing a Complaint Email Before It Ships
Northline Foods is finalising a complaint email to Greenfield Logistics about an order of 1,200 chilled pallets scheduled for 14 March that actually arrived on 19 March, 46 pallets short. A junior colleague drafted the message, and your operations director has flagged three sentences before it goes out: (1) "Please be informed that the shipment which was expected on 14 March has not arrived, and we are requiring an explanation." (2) "Neither the driver nor the dispatcher have responded to our calls since Tuesday." (3) "We would appreciate if you could confirm the new delivery date by Friday." The director also wants the closing paragraph to sound firm without damaging the relationship: Greenfield carries 30% of Northline's volume and the contract is up for renewal in June.
745 words, about 4 min2Dana's Voicemail: What Is Actually Confirmed
You are the morning shift lead at a distribution centre. Your shift starts at 6 a.m.
833 words, about 4 min3Larkfield Industrial: Reading the Q3 Board Memo
Revenue reached 4.2 million, up 8% year on year, and we grew in all regions. Gross margin held at 31%, close to last year's 34%.
734 words, about 4 min4Brightline Interiors: Answering a Credit Demand in 120 Words
You lead customer success at a logistics software vendor. On 3 March a platform outage lasted six hours and delayed 14 of Brightline Interiors' outbound orders.
682 words, about 3 min5Calder Distribution: Explaining a Drop in Pick Rate in 90 Seconds
You supervise the outbound floor at Calder Distribution. huddle, in front of eight colleagues, the operations manager asks why the pick rate fell from 92 to 78 units per hour last week.
753 words, about 4 min