ITIL 4 MEM study guide
ITIL 4 MEM · Work through your exam, one topic at a time.
The ITIL 4 Managing Professional (MP) track is a modular, practitioner-level credential for people who run IT-enabled products and services day to day - service managers, delivery leads, platform and DevOps managers, and consultants moving from process administration into end-to-end value stream ownership. It sits above Foundation and is built from four modules: Create, Deliver and Support; Drive Stakeholder Value; High-velocity IT; and Direct, Plan and Improve. The ITIL 4 MEM study guide has 5 sections and about 1,574 words.
01ITIL 4 Foundation: The Prerequisite Baseline
Foundation is the prerequisite baseline for MEM. The exam assumes you already use ITIL 4 vocabulary - the service value system, the four dimensions, the service value chain, the guiding principles and the management practices - as working language rather than as recited definitions.
343 words, about 2 min02Create, Deliver and Support: Value Streams, Teams and Operations
Create, Deliver and Support is about how services are produced: value stream and workflow design, team structures and culture, and the operational practices that keep services running. A value stream is the set of steps and handoffs an organization uses to create and deliver a product or service; it combines value chain activities.
331 words, about 2 min03Drive Stakeholder Value: Journeys, Relationships and Demand
Drive Stakeholder Value covers the relationship between provider and consumer: how demand is understood and shaped, how customer journeys are designed, and how value is co-created across the relationship lifecycle. Stages: explore, engage, offer, agree, onboard, co-create, deliver and support, realize, improve.
298 words, about 1 min04High-velocity IT: Speed, Culture and Resilience
High-velocity IT is about succeeding in a volatile, uncertain, complex and ambiguous (VUCA) environment: digital transformation, agile, lean and DevOps ways of working, and operating models that are both fast and resilient. High-velocity IT pursues five objectives: valuable investments, fast development, resilient operations, co-created value and assured conformance.
278 words, about 1 min05Direct, Plan and Improve: Governance, Change and Measurement
Direct, Plan and Improve covers direction and control: governance, strategy, portfolio and risk, organizational change management, measurement and continual improvement. Governance is how an organization is directed and controlled: evaluate, direct, monitor.
324 words, about 2 min