ITIL 4 PM PDF case studies
ITIL 4 PM PDF · Put your knowledge to work in context.
ITIL 4 Practitioner: Project Management is one of the ITIL 4 Practitioner certifications offered by PeopleCert, positioned within the ITIL certification scheme that PeopleCert describes as building "practical capability to manage digital products and services with clarity and confidence." The Practitioner stream is aimed at practitioners who already hold ITIL 4 Foundation and want role-level guidance in a specific management area; this one addresses how projects are managed so that their outputs and outcomes contribute to products and services across the value chain. It suits project managers, delivery and programme leads, service and product managers, change and transformation specialists, and consultants who run or sponsor projects inside an ITIL-aligned organisation. The ITIL 4 PM PDF case studies are 5 cases and about 4,112 words.
1The project that cannot define done
Northgate Payroll Services chartered Project Phoenix 14 months ago to replace a 19-year-old payroll engine before a regulatory reporting deadline in nine months. The charter objective reads 'modernise payroll to improve resilience'.
898 words, about 4 min2Risk register in one silo, change control in another
Meridian Retail is deploying a new point-of-sale platform to 240 stores under Project Atlas. The project risk register lists 40 risks, but the deployment team has begun using an unapproved 'standard change' template to push store-level configuration changes without CAB review, arguing that the weekly CAB has a 60-item agenda and an eight-day lead time.
816 words, about 4 min3Adding an architect to a queueing value stream
A retail bank is reviewing its idea-to-funding value stream. A project proposal takes an average of 38 days from submission to funding decision.
817 words, about 4 min4Accountability without authority in a matrix programme
A national digital identity programme is delivered by a matrix team of 46 people from four directorates. The project manager is accountable for delivery, but each specialist reports to a line manager who sets priorities.
804 words, about 4 min5Two suppliers, one end-to-end failure
TransCargo is replacing its customs clearance platform. It has contracted a prime systems integrator, Vela, on a fixed-price, output-based statement of work, and a specialist cloud provider, Nord, directly for platform hosting.
777 words, about 4 min