ITIL 4 PM PDF study plan

Define each core project management concept in your own words: project, programme, portfolio, product, and work package, and state one boundary example for each

Map the ITIL 4 key concepts (value, value co-creation, organisation, outcome, output, cost, risk, utility, warranty) onto a simple project you have worked on

Distinguish project lifecycle models (predictive, iterative, incremental, agile, hybrid) and justify which fits two contrasting scenarios

Explain how project management relates to the ITIL 4 service value chain and where a project typically enters and exits it

Build a one-page glossary of 25 terms with a personal example beside each

Describe the purpose and minimum viable content of a project charter, business case, and benefits management plan

Decompose a value stream into stages, inputs, outputs, and value-add versus non-value-add steps for a realistic project scenario

Identify the processes and activities in the ITIL 4 service value chain that a project manager most often touches

Practise selecting and sequencing practices (not processes) to support a project from initiation to handover

Articulate how value stream mapping exposes waste in a project's approval and handover steps

State the purpose, key inputs, key outputs, and one common failure mode for each of: project management, portfolio management, risk management, and change enablement

Compare how the practices of relationship management, supplier management, and service level management interact on a single project

Explain how continual improvement and measurement and reporting keep a project aligned to outcomes

Match ten realistic project situations to the ITIL practice that most directly addresses them, with a one-line justification each

Draft the practice-level content of a project's governance and reporting pack

Integrate the practices from week 3 into a single end-to-end process flow with clear entry and exit criteria

Define roles, responsibilities, and decision rights for each step using a RACI-style view

Specify the information items and records a project must create, keep, and retire, and where they live

Test the flow against two failure scenarios (late supplier delivery, unplanned scope change) and note where it breaks

Produce a process narrative a new team member could follow without further explanation

Explain the ITIL 4 organisational components (culture, roles, competencies, authority, communication) and give a project example of each

Design an operating model for a project team covering structure, decision rights, and escalation paths

Describe how organisational culture and change resistance affect project delivery, and name three concrete countermeasures

Map the key project roles and explain how each contributes to value co-creation

Outline a stakeholder communication and engagement approach for a mixed internal and external audience

Classify the information and technology components a project needs: tooling, data, knowledge, and automation

Define the information model for a project, including data ownership, quality criteria, and retention

Explain how collaboration and workflow tooling changes the project's process flow, and identify two trade-offs

Identify the risks of poor data quality and automation overreach in project reporting

Specify the minimum reporting dashboard for a project sponsor, with metrics and their sources

Explain how internal and external partners and suppliers contribute to a project's value streams

Define selection criteria and due diligence steps for a supplier on a project with service dependencies

Draft the service level and reporting expectations that belong in a supplier agreement for a project

Describe how to manage multi-supplier integration risk and shared responsibility boundaries

Plan an exit or transition approach for a supplier relationship at project closure

Reconstruct each domain's core content from memory using a blank-page recall exercise, then compare against your notes

Complete timed practice questions across all six domains and log every error with its root cause

Re-teach the three weakest topics aloud in five minutes each without notes

Consolidate the eight weekly deliverables into a single revision summary of no more than six pages

Build a final-week checklist of facts, definitions, and distinctions you must be able to state cold