ITIL 4 SL case studies
ITIL 4 SL · Put your knowledge to work in context.
ITIL 4 Strategic Leader (commonly shortened to ITIL 4 SL) is the senior tier of the ITIL 4 certification scheme. It is not a single paper: it is a designation earned by completing two modules - ITIL 4 Leader: Digital and IT Strategy (DITS) and ITIL 4 Strategist: Direct, Plan and Improve (DPI) - which this profile weights equally at 50% each. The ITIL 4 SL case studies are 6 cases and about 6,102 words.
1Northvale Insurance: allocating £40m when the threat is at the counter
Northvale Insurance has 2.1 million policyholders, but 68% of premium still runs through a 22-year-old mainframe policy admin system. An insurtech rival launched a mobile-only home contents product 14 months ago and now takes 9% of new urban business, settling claims in four hours versus Northvale's 11 days.
984 words, about 5 min2Operating model design after the Kestrel–Ardley merger
Kestrel and Ardley, two asset managers, completed a merger eight months ago. Combined headcount is 4,100; the integration programme promised £90m of synergies by year three, and £22m has been delivered so far.
1,036 words, about 5 min3Halden Industrial: servitisation, risk appetite and a three-horizon portfolio
Halden Industrial makes pumps and compressors for water utilities. Revenue is £610m, of which 78% is equipment sales and 22% service contracts.
955 words, about 5 min4Brenmoor Retail: a change pipeline nobody trusts
Brenmoor Retail operates 340 stores and an e-commerce site turning over £1.4bn. Its change process has become the constraint on the business.
1,031 words, about 5 min5Fenwick Shared Services: an improvement programme that improved nothing
Fenwick Shared Services processes invoices, payroll and expense claims for a parent group: 1,200 staff across three sites, 4.6 million transactions a year. Business cases are due in nine weeks.
1,010 words, about 5 min6Ashcombe Council: mandating change in a low-trust organisation
Ashcombe Council serves 310,000 residents. It must cut £28m from a £420m budget over two years while improving a statutory children's services rating from 'requires improvement'.
1,086 words, about 5 min