ITIL 4 SL study guide
ITIL 4 SL · Work through your exam, one topic at a time.
ITIL 4 Strategic Leader (commonly shortened to ITIL 4 SL) is the senior tier of the ITIL 4 certification scheme. It is not a single paper: it is a designation earned by completing two modules - ITIL 4 Leader: Digital and IT Strategy (DITS) and ITIL 4 Strategist: Direct, Plan and Improve (DPI) - which this profile weights equally at 50% each. The track is aimed at people who shape direction rather than run queues: IT directors, heads of service management, enterprise and solution architects, programme leads, consultants, and senior managers stepping into digital leadership. DITS examines how digital and IT strategy is formed and executed; DPI examines how direction is set, planned, governed, measured and continually improved across an organisation. Topics on this exam: ITIL 4 Leader: Digital and IT Strategy (DITS) and ITIL 4 Strategist: Direct, Plan and Improve (DPI). The ITIL 4 SL study guide has 2 sections and about 721 words.
01ITIL 4 Leader: Digital and IT Strategy (DITS)
Digital and IT Strategy sits at the top of the ITIL 4 leadership track: it is about deciding where the organization will play and how it will win in a digital economy, then making sure technology investment follows that decision. Three distinctions carry most of the marks: 1. Digital strategy vs IT strategy. A digital strategy is a business strategy: it defines how the organization will use technology to change customer experience, business models, or operating models.
357 words, about 2 min02ITIL 4 Strategist: Direct, Plan and Improve (DPI)
Direct, Plan and Improve is the how of the ITIL 4 service value system: how direction is set, how work is planned and governed, and how the organization gets better over time. Core concepts: Governance vs management. Governance evaluates, directs, and monitors, and accountability rests with the governing body. Management plans, executes, and controls within that direction.
364 words, about 2 min