Japan Comprehensive Service case studies
Japan Comprehensive Service · Put your knowledge to work in context.
The Japan Comprehensive Service credential is a service-industry qualification for people who work, or want to work, in customer-facing roles in Japan: retail floors, restaurants, hotels and lodging, tourism counters, and other hospitality settings that serve both domestic and inbound guests. It tests whether you can carry a service interaction from greeting to close in natural Japanese and with correct business manners, and whether you understand the safety, hygiene, legal, and operational rules that sit behind good service. The Japan Comprehensive Service case studies are 5 cases and about 3,334 words.
1The 5,000-Yen Limit at 11:40 p.m.
Hotel Granvia Sakae is a 212-room business hotel in Nagoya. on Monday, the building next door begins three weeks of demolition, approved by the city and disclosed on the hotel's own website two months in advance.
705 words, about 4 min2Peanut Allergy, Oden Pot, 2:15 a.m.
on a Saturday, a 24-hour convenience store two blocks from Fukuoka's cruise terminal is staffed by one person: a Vietnamese national who has been in Japan fourteen months and holds N3. A customer from Australia asks, in fast English, whether the oden daikon contains peanuts; her seven-year-old son has a severe allergy and carries an EpiPen.
666 words, about 3 min3Two Detectors at 6:52 a.m.
Hotel Azalea Yokohama has nine floors and 168 rooms. The fire panel shows a detector alarm in room 412 and, forty seconds later, the fourth-floor corridor smoke detector.
634 words, about 3 min4Nineteen Until the 28th
Izakaya Kotobuki has 60 seats and sits ten minutes' walk from a university in Sendai. It is Saturday, 9:40 p.m., and a group of six students is celebrating a twentieth birthday.
679 words, about 3 min5The Sleeve at Check-In
Ryokan Kikuya in Beppu has 24 rooms, one large communal rotemburo, and one private family bath reservable at ¥2,000 per 45 minutes; the 7:00 p.m. slots are still free.
650 words, about 3 min