Client Consultation, Communication, and Business Practices
Client Consultation, Communication, and Business Practices tests intake, consent, pricing, contracts, and expectation management. Expect questions on medical history, deposits, cancellation policies, and professional boundaries.
Core rules
- Use a written intake form covering allergies, medications, skin conditions, recent procedures, pregnancy, and prior reactions. Obtain consent before service and before using images.
- Consult with open questions, listen for the client's real event and comfort level, and show visual references. Explain what is achievable and what is not.
- Quote prices in writing, state deposits, cancellation terms, travel fees, and payment methods. A deposit protects the booking; it is not a penalty if clearly disclosed.
- Confirm the timeline, location, parking, and number of people. For groups, schedule realistically and assign an assistant if needed.
- Keep client information confidential and store images securely.
Worked example
A client wants heavy Instagram glam for a daytime outdoor wedding. Reasoning: the look may feel uncomfortable and photograph harshly in sun. Discuss the venue and lighting, show a softer reference with defined eyes and a longer-wear base, and offer the heavy option for evening photos. Document the agreed look and price.
Traps
No written consent, taking before-and-after photos without permission, quoting verbally and adding fees later, overbooking, and discussing clients publicly.