MB-240
Exam MB-240: Microsoft Dynamics 365 Field Service Functional Consultant
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ExploreAbout this exam
MB-240 is the exam that was required for the Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate certification until Microsoft retired it on June 30, 2026, at 11:59 PM Central Standard Time. The audience was functional consultants who implement Field Service solutions that schedule resources to meet customer requirements, optimize resources by matching skills, locations and availability, equip frontline workers with the information and tools to deliver great service, and build a service history of customer assets. Measured skills covered configuring field service applications (20–25%), managing work orders and customer assets (25–30%), scheduling and dispatching work orders (15–20%), managing the Field Service mobile app (5–10%), managing inventory and purchasing with the built-in inventory management system (5–10%), and implementing Microsoft Power Platform (5–10%). Candidates were expected to understand field service principles and how Field Service integrates with Microsoft Power Platform, Dynamics 365 Customer Service, Microsoft 365 apps, Dynamics 365 Remote Assist and Dynamics 365 Guides. Preparation combined self-paced learning paths, instructor-led training, hands-on practice, the free practice assessment, and the exam sandbox. A score of 700 or greater was required to pass.
What you'll study
About MB-240 preparation
Can I still schedule and take Exam MB-240?
No. The study guide states the exam was retired on June 30, 2026, at 11:59 PM Central Standard Time, and the exam details page carries a warning that the exam and its renewal assessment are retired. Note that the same details page still displays "Retirement date: none", which contradicts the warning; treat the retirement as in force and check the successor certification's requirements instead.
What score did I need to pass MB-240?
A score of 700 or greater was required to pass, on the standard Microsoft scale where 700 is the passing threshold. The study guide lists this under exam scoring and score reports, alongside guidance on reading your score report. Plan for a scaled score, not a raw percentage of correct answers.
How much did the exam cost?
Microsoft does not publish a single global fee. The exam details page states the price is based on the country or region in which the exam is proctored, that pricing excludes applicable taxes, is subject to change without notice, and does not reflect promotional or partner/MCT reductions. Confirm exact pricing with the exam provider before registering.
In which languages was the exam offered?
English, Japanese, German, French, Spanish, Portuguese (Brazil), Italian, and Chinese (Simplified). Microsoft updates the English version first and localizes other languages roughly eight weeks later, so localized versions can lag behind the English objectives. If a language you need is unavailable, Microsoft allows you to request an additional 30 minutes to complete the exam.
Does the certification expire, and how is it renewed?
Yes. Microsoft associate, expert, and specialty certifications expire annually and are renewed by passing a free online assessment on Microsoft Learn rather than by retaking the exam. Because this exam and its renewal assessment are retired, you cannot renew through MB-240; review the related certification for current requirements.
Which skills-measured version applied, and how should I split study time?
The published objectives were dated September 18, 2025, and the English exam was last updated March 19, 2025. Weights are published as ranges, not fixed values, so study to the ranges: work orders and customer assets (25–30%) and configuring field service applications (20–25%) carry the most weight, scheduling and dispatch (15–20%) next, and the three 5–10% domains still appear on the exam.
How many questions are on the exam and how long do I get?
Microsoft does not state an item count or a time limit on the exam details page or the study guide, so any specific number you see elsewhere is unverified. What the study guide does offer is a free practice assessment to test your skills and an exam sandbox to explore the exam environment, interface, and question behavior before test day.
How should I have registered, and what is a common mistake?
Microsoft strongly recommends registering with a personal MSA account. If you register with an organizational (work/school) Microsoft Entra ID account, your exam records will be lost and unrecoverable if you leave that organization. A second common mistake is skipping the changelog: the study guide compares the previous and current objectives so you can see which skill areas changed.