MB-240 case studies
MB-240 · Put your knowledge to work in context.
MB-240 is the exam that was required for the Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate certification until Microsoft retired it on June 30, 2026, at 11:59 PM Central Standard Time. The audience was functional consultants who implement Field Service solutions that schedule resources to meet customer requirements, optimize resources by matching skills, locations and availability, equip frontline workers with the information and tools to deliver great service, and build a service history of customer assets. The MB-240 case studies are 5 cases and about 3,783 words.
1Contoso Field Services: Incident Types, Requirement Groups, and Emergency Dispatch
Contoso Field Services provides HVAC, electrical, and plumbing support across four territories with 45 technicians, 12 of whom hold EPA 608 certification. The company uses Dynamics 365 Field Service.
808 words, about 4 min2Northwind Facilities: Asset Hierarchy, Warranty Inheritance, and Downtime
Northwind Facilities manages 1,200 customer assets for 300 commercial clients. Assets are organized in parent-child hierarchies: a building is the parent, and HVAC units, elevators, and generators are children.
757 words, about 4 min3Fabrikam Logistics: Territory Restrictions, Crew Scheduling, and Emergency Priority
Fabrikam Logistics provides on-site maintenance for 80 technicians across six territories. The company uses Dynamics 365 Field Service with the Schedule Board and Resource Scheduling Optimization running nightly.
703 words, about 4 min4Adventure Works Equipment: Truck Stock, Purchase Order Receiving, and Returns
Adventure Works Equipment has three warehouses, 40 service vehicles, and 15 technicians who carry truck stock. The company uses the built-in Field Service inventory management system.
677 words, about 3 min5Tailspin Toys: Power Automate Reliability, Custom Connector Authentication, and Offline Power Apps
Tailspin Toys uses Dynamics 365 Field Service and Microsoft Power Platform. The company has a Power Automate flow that creates work orders from customer emails, a custom connector that calls an external address validation API, and a canvas Power App for technicians to capture on-site notes.
838 words, about 4 min