MB-240 study guide
MB-240 · Work through your exam, one topic at a time.
MB-240 is the exam that was required for the Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate certification until Microsoft retired it on June 30, 2026, at 11:59 PM Central Standard Time. The audience was functional consultants who implement Field Service solutions that schedule resources to meet customer requirements, optimize resources by matching skills, locations and availability, equip frontline workers with the information and tools to deliver great service, and build a service history of customer assets. The MB-240 study guide has 6 sections and about 1,915 words.
01Configure Field Service applications
This domain tests your ability to shape a Field Service environment before work orders flow: settings, security, reference data, and scheduling configuration. Field Service settings control work order and booking behavior, agreement defaults, dispatch options, and resource scheduling parameters.
345 words, about 2 min02Manage work orders and customer assets
This domain tests the work order lifecycle and the asset and location records that give service history context. A work order captures customer, service account, location, primary incident, priority, and time promise.
341 words, about 2 min03Schedule and dispatch work orders
This domain tests how requirements are matched to resources and how dispatchers use the schedule board and automation. A work order produces a booking requirement with duration, time window, priority, territory, and required characteristics.
310 words, about 2 min04Manage the Field Service mobile app
This domain tests configuration and support of the model-driven Field Service mobile app used by technicians, especially offline and device scenarios. The Field Service mobile app is a model-driven Power App.
321 words, about 2 min05Manage inventory and purchasing by using the built-in inventory management system
This domain tests warehouse stock, product consumption, purchasing, and inventory transactions in Field Service. Warehouses hold product inventory.
299 words, about 1 min06Implement Microsoft Power Platform
This domain tests extending Field Service with Power Platform components while keeping solutions secure and deployable. Use Dataverse solutions to package Field Service customizations, Power Apps, flows, and environment variables for transport between environments.
299 words, about 1 min