MB-910
Microsoft Dynamics 365 Fundamentals (CRM)
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Cheat sheet
Keep the key ideas within reach.
ExploreKey terms
Get comfortable with the vocabulary.
ExploreStudy plan
Give each week a clear focus.
ExploreCommon mistakes
Understand the traps and how to avoid them.
ExploreCase studies
Put your knowledge to work in context.
ExploreExam-day guide
Prepare for the day ahead.
ExploreAbout this exam
MB-910, Microsoft Dynamics 365 Fundamentals (CRM), is an entry-level certification for people who want to show they understand how Dynamics 365 customer engagement apps support sales, marketing, customer service, and field service work. It suits career changers, business analysts, project coordinators, sales or service staff, and IT professionals who need shared vocabulary with Dynamics 365 teams before specializing. The exam tests three areas: the customer engagement apps themselves, their capabilities such as Copilot and reporting, and the business value each app delivers. Expect conceptual questions about which app fits a scenario, how records and processes relate, and what outcomes a feature enables, rather than deep configuration steps. Preparation works best in layers: learn the app landscape and shared concepts, then compare apps against realistic business scenarios, then practice explaining trade-offs in your own words. Hands-on time in a trial environment makes the terminology stick. Microsoft publishes current details on scheduling, duration, question count, fees, and scoring; check its official certification page rather than relying on secondhand summaries. This guide is independent study material and is not affiliated with or endorsed by Microsoft.
What you'll study
About MB-910 preparation
What is the exam format?
Candidates typically encounter multiple choice, multiple response, drag-and-drop, and case study based items, so be ready to read a scenario and pick the best app or capability. The official certification page lists the formats in use, and the exam may be taken at a test center or online with proctoring.
How long is the exam, and how many questions are there?
Microsoft does not guarantee a fixed count or time in its public descriptions, and both can change. The official certification page and the scheduling experience show the current duration and item count before you book. Plan to read carefully rather than rush.
How hard is MB-910?
It is a fundamentals exam, so difficulty comes from breadth and terminology rather than technical depth. Candidates who have used a Dynamics 365 trial environment and can map business scenarios to the right app usually find it manageable. Guessing between similar-sounding apps is the usual source of lost points.
What happens if I fail, and can I retake it?
Retakes are allowed, but scheduling rules, waiting periods, and any fees are set by Microsoft and can change. Check the official certification and exam policy pages for the current retake terms before you rebook. Use the score report to identify weak domains instead of repeating the same study routine.
In what order should I study the three domains?
Start with the customer engagement apps domain, since it carries the most weight and gives you the vocabulary. Then study capabilities such as Copilot, reporting, and integration, and finish with business value, which asks you to justify app choices. Revisit the first domain at the end to connect everything.
Do I need hands-on experience?
It is not required, but a free trial environment helps enormously. Creating an account, a contact, an opportunity, and a case shows how records connect across apps. That experience makes scenario questions about sales, service, and marketing processes far easier to answer confidently.
What are common reasons candidates fail?
Typical mistakes include memorizing app names without understanding what each app does, confusing customer engagement apps with finance and operations apps, ignoring Copilot and reporting features, and skimming case studies. Another frequent issue is not reading whether a question asks for the best fit or all that apply.
How should I handle case study questions?
Read the business background first, note the stated goals and constraints, then evaluate each option against them. Case studies reward consistency: an answer that fits the company's size, process, and priorities beats one that is merely technically possible. Budget extra time for these items.
Where do I confirm fees, scoring, and scheduling?
Only Microsoft publishes authoritative details on price, passing score, appointment availability, and certification validity. Visit the official certification page for Dynamics 365 Fundamentals (CRM) and your scheduling provider. Third-party summaries, including this one, can be outdated and should not be treated as official.