MB-910 study guide
MB-910 · Work through your exam, one topic at a time.
MB-910, Microsoft Dynamics 365 Fundamentals (CRM), is an entry-level certification for people who want to show they understand how Dynamics 365 customer engagement apps support sales, marketing, customer service, and field service work. It suits career changers, business analysts, project coordinators, sales or service staff, and IT professionals who need shared vocabulary with Dynamics 365 teams before specializing. The exam tests three areas: the customer engagement apps themselves, their capabilities such as Copilot and reporting, and the business value each app delivers. Expect conceptual questions about which app fits a scenario, how records and processes relate, and what outcomes a feature enables, rather than deep configuration steps. Topics on this exam: Describe Dynamics 365 customer engagement apps, Explore Microsoft Dynamics 365 customer engagement apps and capabilities, and Describe the business value of Dynamics 365 customer engagement apps. The MB-910 study guide has 3 sections and about 1,081 words.
01Domain 1: Describe Dynamics 365 customer engagement apps
This domain checks whether you can place each Dynamics 365 customer engagement app in the right business scenario and explain the platform services they share. Questions often give a short scenario and ask for the best app, or ask which capability is common to all apps rather than unique to one.
353 words, about 2 min02Domain 2: Explore Microsoft Dynamics 365 customer engagement apps and capabilities
This domain explores what each app can do and how cross-app capabilities work. Expect feature-level questions: which feature routes work, which stores knowledge, which schedules resources, and which supports real-time marketing.
388 words, about 2 min03Domain 3: Describe the business value of Dynamics 365 customer engagement apps
This domain tests whether you can explain the business outcomes of customer engagement apps, not just their features. Questions may ask why an organization would consolidate systems, how AI creates value, or which benefit comes from Dataverse and Power Platform.
340 words, about 2 min