MD-102 case studies
MD-102 · Put your knowledge to work in context.
The Microsoft 365 Certified: Endpoint Administrator Associate credential is an intermediate-level, administrator-role certification for professionals who manage devices and client applications in a Microsoft 365 tenant using Microsoft Intune plus agentic tools and workflows. Candidates are expected to deploy and manage endpoints across platforms and device types, work at scale with Intune, Intune Suite, Windows Autopilot, Defender for Endpoint, Microsoft Entra ID, PowerShell, Microsoft Graph, and Windows 365, and handle identity, security, access, policies, updates, and apps. The MD-102 case studies are 5 cases and about 4,178 words.
1Autopilot for a Split Hybrid and Cloud-Only Fleet Shipped to Home Users
Northwind Traders is replacing 900 laptops with Windows 11. 320 users still need Kerberos access to an on-premises ERP and file shares, so those devices must be Microsoft Entra hybrid joined; the other 580 will be cloud-only.
766 words, about 4 min2Blocking Unhealthy Devices Without Breaking BYOD or Frozen Firmware
Contoso has 1,500 corporate Windows 11 laptops, 260 corporate-owned iOS and Android phones, and 400 personally owned phones that HR policy forbids IT from enrolling. Security leadership wants email and Teams access blocked from any device that is not healthy, starting next month.
787 words, about 4 min3Superseding a Line-of-Business App That Keeps Reinstalling Itself
Fabrikam ships a line-of-business client called SalesTool that installs an HKLM service and writes a per-machine configuration file. The vendor distributes a 2.4 GB .intunewin package.
852 words, about 4 min4Retiring WSUS and Moving 2,800 Devices to Windows 11 Without Breaking Shifts
Tailspin has 2,800 Windows 10 22H2 devices across 14 sites. Branch links are 20 Mbps and shared with voice.
836 words, about 4 min5From Ticket Volume to Proactive Remediation and a 13-Month Reporting History
Litware has 3,000 Windows 11 devices. The service desk logs 180 tickets a month for the print spooler service stopping on about 60 machines and 90 tickets for the C: drive dropping below 10 GB.
937 words, about 5 min