PKMC Module II case studies
PKMC Module II · Put your knowledge to work in context.
PKMC Module II is the second module of the Professional Knowledge Management Certification, a vendor-neutral credential aimed at practitioners who design, run, and improve knowledge management programs rather than simply use KM tools. Candidates typically come from knowledge management, information architecture, learning and development, technical documentation, or IT service roles where codifying and sharing organizational knowledge is part of the job. The PKMC Module II case studies are 5 cases and about 3,515 words.
1Funding Peer Assist Versus a Lessons-Learned Repository Under a 30% Cut
Meridian Engineering is a 2,400-person infrastructure consultancy with 14 offices. Two years ago it launched KnowledgeHub, a lessons-learned repository now holding 9,000 documents.
794 words, about 4 min2Capturing Sole-Source Commissioning Knowledge Before Nine Retirements
Caldon Water operates 62 pump stations across a drought-prone region. Nine senior engineers are eligible to retire within 36 months; four hold sole knowledge of commissioning logic for 31 of the stations.
710 words, about 4 min3Reviving an M&E Community of Practice Without Mandatory Posting
OpenVoice is a global health NGO with 1,100 staff in 24 countries. Its monitoring and evaluation community of practice launched 18 months ago and has 400 members.
673 words, about 3 min4Deciding on a Knowledge Graph When Search Is Failing
Northline Manufacturing has 8,000 employees and six main content sources: SharePoint, a PLM system, ERP quality records, a legacy shared drive, email, and the service desk. A search pilot across these sources shows 55% of queries end in zero clicks or a refinement, and sessions average 4.2 queries.
675 words, about 3 min5Expanding an AI Assistant After It Surfaces Restricted Content
Harlow Mutual is a 3,500-person insurer operating in the UK and Canada. It is piloting AskHarlow, an AI assistant that indexes email, SharePoint, claims notes, and HR files and answers natural-language questions.
663 words, about 3 min