PKMC Module IV study materials
PKMC Module IV study resources

PKMC Module IV case studies

PKMC Module IV · Put your knowledge to work in context.

PKMC Module IV is the fourth module in a project knowledge management certification track. It is aimed at project managers, PMO analysts, knowledge managers, and delivery leads who already understand basic project processes and now need to build systems that capture, store, share, and reuse what a project team knows. The exam is delivered in multiple-choice format and is organised into seven domains: knowledge management fundamentals; capture and elicitation techniques; storage, organisation, and retrieval; sharing, transfer, and collaboration; application and reuse in delivery; retention, archiving, and lessons learned; and governance, roles, and knowledge culture. The weighting is broadly even across the first six domains, with governance and culture carrying slightly less. The PKMC Module IV case studies are 5 cases and about 3,591 words.

1

SharePoint Migration Without a Knowledge Architecture

Northwind Transit Authority is six months into a SharePoint Online migration for its capital program. The PMO supports 14 active projects across three regions and 210 staff.

713 words, about 4 min
2

Eliciting Regulatory Reconciliation Knowledge Before Retirement

A regional bank is replacing its regulatory reporting platform. The only person who understands the legacy reconciliation is a senior analyst retiring in 15 working days.

746 words, about 4 min
3

Retrieval Failure in a Joint-Venture Document Repository

A joint venture building a wastewater treatment plant has 38,000 documents in a shared repository. Each partner uses its own folder structure, and the JV copied both structures into one site.

709 words, about 4 min
4

Cross-Time-Zone Knowledge Sharing in an ERP Rollout

A global ERP rollout has six workstreams, 140 team members across four time zones, and 40% contractors. Each workstream runs its own weekly meeting and stores decisions in different tools: one uses chat, another spreadsheets, another a wiki.

708 words, about 4 min
5

Lessons Learned and Records Retention at Hospital System Closure

A hospital completes a 22-month electronic health record rollout across three campuses. The project closure is in 10 working days.

715 words, about 4 min