Knowledge Capture and Elicitation Techniques
This domain tests selection and execution of capture and elicitation methods. Capture collects existing artifacts; elicitation draws knowledge from people. The exam favors fit-for-purpose technique choice, probing for context, triangulation, and validation.
Technique map
- Interviews: depth and sensitive topics; risk of single-source bias.
- Focus groups and workshops: shared meaning and conflict; risk of groupthink.
- Observation and job shadowing: tacit routines; time-intensive.
- Storytelling, after-action review, and retrospective: context-rich lessons.
- Delphi: anonymous expert consensus across rounds; avoids dominance.
- Nominal group technique: silent generation then ranking; balances participation.
- Mind and concept mapping: structure themes and relationships.
- Card sorting: user-centered taxonomy for retrieval.
- Critical incident and repertory grid: surface tacit criteria and constructs.
- Document analysis and knowledge audit: locate gaps and owners.
Worked example
A retiring planner holds schedule logic knowledge. Use a knowledge-harvesting interview to capture decision rules, observation of a live schedule review to see cues, and document analysis of prior schedules to verify constraints. Record provenance and have the planner validate the summary. Reasoning: tacit scheduling judgment needs interactive probing plus artifact evidence; one interview alone would miss context.
Traps
- Using only interviews and calling it triangulation.
- Leading questions that confirm the interviewer's view.
- Capturing facts without assumptions, exceptions, and rationale.
- Skipping validation with the source expert.
- Ignoring anonymity needs in sensitive topics.