NAA CAMT study plan
NAA CAMT · Give each week a clear focus.
8 weeks · About 7 hours per week
Plumbing Systems & Work Order Processing and Resident Service
Diagram the path of potable water from meter/main to fixture, labeling shutoff valves, and explain what each valve isolates
Trace a drain from fixture trap to stack to building drain, identifying venting requirements and trap-seal failure symptoms
List the five most common plumbing work-order complaint types and match each to a triage priority level
Write the resident-facing service script for a water-intrusion emergency, including escalation and documentation steps
Your checkpoint
A one-page plumbing system schematic plus a triage matrix mapping 10 common plumbing complaints to priority, response window, and required work-order fields.
Plumbing Systems & Work Order Processing and Resident Service
Diagnose leaking and running fixtures by separating supply-side from drain-side causes and stating the correct repair sequence
Explain water-heater operation, temperature/pressure relief valve function, and anode-rod maintenance intervals
Convert a verbal resident complaint into a complete work order with location, access instructions, parts list, and safety notes
Sequence a multi-trade repair (shutoff, drain-down, repair, restore, verify) and identify where resident notification occurs at each step
Your checkpoint
Three completed sample work orders (leak, clog, no-hot-water) built from given complaint scenarios, each with diagnosis path and closeout checklist.
Electrical Systems and Appliances & Work Order Processing and Resident Service
Map a residential branch circuit from panel breaker through conductors to receptacles and fixtures, identifying hot, neutral, and ground roles
Explain overcurrent protection, GFCI/AFCI placement rules, and grounding/bonding purpose in your own words
Demonstrate safe lockout/tagout and voltage-verification procedure before any electrical work order is opened
Classify electrical work orders by hazard level and state which require a licensed electrician versus in-house response
Your checkpoint
A panel-to-fixture circuit map for two circuits plus a hazard-tier decision table for 12 electrical work-order scenarios.
Electrical Systems and Appliances & Interior and Exterior Maintenance and Repair
Troubleshoot a non-heating or non-drying appliance using a symptom-to-component decision path
Distinguish appliance failures caused by the appliance from those caused by the circuit or the venting
Identify interior finish and exterior envelope defects (caulk, flashing, roofing, siding, windows) that let water in
Write a scope of repair for an exterior water-intrusion find, listing materials, sequencing, and resident impact
Your checkpoint
A troubleshooting flowchart for one major appliance plus a photo-free written exterior inspection report on a described unit, with prioritized repair recommendations.
Heating, Ventilation, and Air Conditioning (HVAC) and Safety
Diagram the refrigeration cycle and label the state of refrigerant at each of the four major components
Explain the function of compressor, condenser, metering device, evaporator, blower, and filters in airflow and heat transfer
Compute and interpret temperature split and superheat/subcooling basics as diagnostic indicators
Match thermostat, capacitor, contactor, and blower-motor symptoms to their probable causes
Your checkpoint
An annotated refrigeration-cycle diagram plus a component-to-symptom reference table covering at least 12 HVAC failure signatures.
Heating, Ventilation, and Air Conditioning (HVAC) and Safety
Apply combustion-safety fundamentals: draft, venting, carbon-monoxide sources, and when to red-tag equipment
Describe safe refrigerant handling practices, recovery requirements, and leak-check procedure steps
Perform a documented HVAC preventive-maintenance sequence (filter, coils, condensate, belts, electrical connections)
Rank emergency HVAC/safety scenarios (no heat in winter, gas odor, CO alarm, refrigerant leak) by immediate action order
Your checkpoint
A one-page HVAC preventive-maintenance checklist plus a safety emergency response card covering four scenarios with first-three-actions each.
Interior and Exterior Maintenance and Repair & Work Order Processing and Resident Service
Diagnose common interior repair complaints (drywall, doors/locks, flooring, tile, paint) and specify the correct repair method
Explain exterior maintenance cycles: roofing, gutters, drainage grading, sealants, and pavement
Build a preventive-maintenance calendar tying interior, exterior, plumbing, and HVAC tasks to seasonal triggers
Audit a sample work-order queue for missing information and rewrite three weak work orders into complete ones
Your checkpoint
A 12-month preventive-maintenance calendar plus three rewritten work orders showing before/after completeness.
Work Order Processing and Resident Service & Interior and Exterior Maintenance and Repair & Plumbing Systems & Electrical Systems and Appliances & Heating, Ventilation, and Air Conditioning (HVAC) and Safety
Answer timed practice questions across all five domains and record accuracy by domain
Re-teach the two lowest-scoring domains from memory using your own diagrams and checklists
Rehearse integrated scenarios that cross domains (e.g., water leak causing electrical and mold issues) and state the correct sequence of action
Finalize a personal one-page quick-reference sheet of codes, formulas, and safety rules
Your checkpoint
A scored 100-question timed practice set with a written error log naming the cause of each miss and a final one-page quick-reference sheet.
Milestones
Week 2: Score 80% or better on a 25-question plumbing plus work-order-processing set; all three sample work orders pass a completeness checklist.
Week 4: Explain the electrical circuit map and appliance troubleshooting path aloud without notes, and correctly classify all 12 hazard scenarios.
Week 6: Score 80% or better on a 30-question HVAC and safety set, including correct first actions for all four emergency scenarios.
Week 8: Achieve 80% or better overall and at least 75% in every individual domain on the timed 100-question practice set, with the error log complete.