NAMU CCUP study guide
NAMU CCUP · Work through your exam, one topic at a time.
The NAMU CCUP is a professional credential for people working in, or moving into, credit union operations. It signals that a holder understands how a member-owned financial cooperative actually runs: how deposits move, how consumer loans are underwritten and serviced, how member relationships are built and kept, and how compliance, security, and ethical conduct hold the whole thing together. The NAMU CCUP study guide has 7 sections and about 2,409 words.
01Fundamentals of Credit Union Operations
This domain, Fundamentals of Credit Union Operations , tests the cooperative model and the controls that keep daily operations sound. Questions often compare credit unions with banks and probe governance, capital, liquidity, and internal control.
350 words, about 2 min02Member Services and Relationship Management
This domain, Member Services and Relationship Management , tests how staff deliver accurate, respectful service while deepening member relationships. Expect scenarios on needs-based conversations, onboarding, complaints, retention, and privacy.
347 words, about 2 min03Deposit Accounts and Transaction Handling
This domain, Deposit Accounts and Transaction Handling , tests ownership setup, funds availability, electronic transfers, and transaction accuracy. Expect questions on account titling, holds, error resolution, cash reporting, and negotiable items.
334 words, about 2 min04Consumer Lending Basics
This domain, Consumer Lending Basics , tests the consumer loan lifecycle from application through servicing. Expect questions on underwriting, pricing disclosures, fair lending, adverse action, and delinquency.
325 words, about 2 min05Compliance, Regulatory, and Legal Requirements
This domain, Compliance, Regulatory, and Legal Requirements , tests the rules that govern credit union conduct and the compliance management system that keeps violations from recurring. Expect questions on BSA/AML, privacy, fair lending, consumer protection, and examination readiness.
325 words, about 2 min06Security, Fraud Prevention, and Risk Management
This domain, Security, Fraud Prevention, and Risk Management , tests how credit unions protect members, assets, and data. Expect scenarios on identity verification, social engineering, insider abuse, incident response, and business continuity.
362 words, about 2 min07Professional Ethics and Conduct
This domain, Professional Ethics and Conduct , tests judgment when rules and values intersect. Expect scenarios on confidentiality, conflicts of interest, gifts, fair treatment, insider abuse, and truthful records.
366 words, about 2 min