ICSAN Strategic Operations case studies
ICSAN Strategic Operations · Put your knowledge to work in context.
ICSAN Strategic Operations is a professional-level examination for governance, operations and compliance practitioners who want to demonstrate that they can connect boardroom strategy to day-to-day operating discipline. It suits company secretaries, operations managers, risk and control officers, finance business partners and internal auditors moving into roles where they advise the governing body rather than only execute within one function. The syllabus is weighted toward strategic planning and governance and operations strategy and performance management, with substantial coverage of risk and internal control, financial stewardship, stakeholder engagement, change management, and ethics and compliance. Expect questions that test judgement rather than recall: interpreting a scenario, choosing between defensible options, and explaining why a control or governance mechanism fits a given context. The ICSAN Strategic Operations case studies are 5 cases and about 2,643 words.
1Board Decision on a Capital-Constrained Insurance Expansion
Golden Gate Insurance Plc is a fictional Nigerian general insurer with GWP of NGN 12.4bn and a solvency margin of 132%, below its board-approved 150% floor. At a two-day strategy retreat, the CEO proposes an 18-month expansion into three new states and the acquisition of a brokerage for NGN 1.8bn, 60% payable in cash at completion.
547 words, about 3 min2SKU Proliferation and Plant Performance
Harbour Foods Ltd operates a single food-processing plant with three filling lines. Over three years, active SKUs rose from 40 to 96, mostly small-volume variants.
544 words, about 3 min3Agent Fraud and Control Environment at a Digital Microfinance Bank
RapidCash Microfinance Bank is a fictional digital lender with 1,200 agents. Loan growth was 45% last year, but PAR30 has reached 9.8% against a 5% appetite.
548 words, about 3 min4Capital Rationing with Restricted Donor Funds
Bridgewell Health Trust is a fictional non-profit hospital group with NGN 850m available for capital projects. Four proposals are on the table.
504 words, about 3 min5Post-Merger Integration at a Retail Bank
Meridian Bank, a fictional Lagos-based retail bank, has acquired Alpha Trust Bank, a smaller competitor. The combined group has 2,400 staff, 18 overlapping branches and two incompatible core banking systems.
500 words, about 3 min