Salon Business, Client Care, Ethics and Entrepreneurship
What this domain tests
This domain covers pricing, record keeping, client consultation, confidentiality, ethics, law and small-business planning. Questions test professional judgement as well as arithmetic.
Core rules
- Price a service from product cost, labour time, overhead and profit margin, not from a competitor’s sign alone.
- Keep client records: consultation, patch test, formula, consent and aftercare. Store them confidentially.
- Obtain informed consent before chemical or invasive-adjacent services. Explain risks, alternatives and likely outcome.
- Work within your scope. Do not diagnose or prescribe for medical conditions; refer.
- Ethics include honesty, fairness, punctuality, hygiene and no discrimination. Complaints need a calm, documented response.
- A business plan should cover market research, location, licensing, insurance, cash flow and marketing.
Worked example
A shampoo and set costs ₦1,200 in products and labour, overhead is ₦800 and the target profit is 30% of total cost. Reasoning: total cost is ₦2,000; add 30% (₦600) to give a price of ₦2,600. Charging ₦2,000 recovers cost but leaves no profit for waste, tax or reinvestment.
Traps
Do not underprice by ignoring overhead; do not disclose client information; do not give medical advice; do not skip consultation records; do not treat clients differently.