Practical Trade Practice and Professional Conduct
What this domain tests
This section assesses practical salon behaviour: setting up, preparing the client, working safely, timing, communication, aftercare and professional conduct during a trade test.
Core rules
- Prepare the workstation before the client arrives: clean trolley, disinfected tools, clean towels, PPE and waste bin.
- Greet the client, consult, check for allergies and perform any required patch test. Drape and protect clothing.
- Follow the service sequence and manufacturer timings. Keep the client informed and never leave a chemical process unattended.
- Maintain posture, keep hair away from equipment and control cables and products.
- Aftercare advice must be specific: home shampoo, heat protection, rebooking interval and warning signs.
- Clean down, dispose of waste correctly and record the service. Professional conduct includes punctuality, hygiene, confidentiality and no personal phone use.
Worked example
During a practical shampoo and blow-dry, the examiner asks what you do first. Reasoning: sanitise hands, prepare towels and shampoo, drape the client, check scalp and hair condition, then shampoo. Rinsing thoroughly before conditioning prevents product build-up. Starting the dryer before sectioning wastes time and leaves the hair uneven.
Traps
Do not skip the patch test or consultation; do not leave a client alone during processing; do not give vague aftercare; do not work with dirty tools; do not let personal conversation replace professional communication.