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RFP Evaluation, a conflicted evaluator, and post-submittal lobbying

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RFP Evaluation, a conflicted evaluator, and post-submittal lobbying

A regional transit authority issues an RFP for paratransit scheduling software, estimated at $2.1 million over five years. Five proposals are received. The seven-member evaluation committee includes the operations superintendent, who previously worked for the incumbent vendor and holds a small amount of stock in it. Initial scores show Offeror A highest on technical but 18% higher in price; Offeror B is lowest priced but 12 points lower on technical. The RFP weights price 40% and technical 60% and states that the authority 'may conduct discussions if it determines clarifications are necessary.' After initial scoring, the committee chair wants to award to A without discussions. The procurement officer notes that two proposals are ambiguous about data ownership and one omitted a required cybersecurity certification. A losing offeror's lobbyist has emailed a council member. What should happen next?

1. What should be done about the operations superintendent's role on the evaluation committee?

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Screen the evaluator before final scoring is locked. Prior employment alone may be manageable, but current stock ownership plus a prior employment relationship creates at least an appearance of bias and may be a conflict under the authority's ethics policy. Ask the evaluator to complete a written conflict disclosure. The procurement officer and legal counsel should determine whether the interest is remote or disqualifying. If the evaluator can continue, impose controls: no discussion of the incumbent's proposal outside committee sessions, no access to competitor pricing, and a documented recusal from any deliberation involving the incumbent if the incumbent is an offeror. If the conflict cannot be managed, replace the evaluator and rescore with a properly constituted committee. Preserve the initial scores only as a record; do not let a tainted evaluator's scores become the basis for award.

2. Are these clarifications or discussions, and can the authority award to Offeror A now?

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The data-ownership ambiguities go to the substance of the requirement, and the missing cybersecurity certification is a required submittal item. Those are not minor clerical clarifications. If the authority opens discussions, it must do so with all responsible offerors in the competitive range, give each an equal opportunity to revise, and then request final proposal revisions. Awarding to A without discussions would be vulnerable because the record would not show whether A's higher technical score was based on an ambiguous proposal or whether B could have improved. The chair's preference for A is not itself a best-value determination. The authority should establish a competitive range, issue written discussion questions limited to the weaknesses and ambiguities, set a common deadline, and evaluate final revisions against the RFP criteria. If the authority instead chooses not to hold discussions, it must document why the ambiguities can be resolved without allowing a revision of the offer and why the omission is not material; given the cybersecurity certification, that position is hard to defend.

3. How should the authority handle the lobbyist's email and document the tradeoff between A and B?

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The council member should immediately refer the lobbyist to the procurement officer and avoid responding on the merits. Log the contact, including date, sender, and content, in the procurement file. If the RFP or authority policy prohibits ex parte communications during evaluation, remind all offerors of that rule and apply it consistently. The award decision must rest on the RFP criteria, not on political contact. For the tradeoff, prepare a best-value narrative that compares A and B on technical factors, price, risk, and total cost. Explain how A's 18% price premium is or is not justified by superior technical merit, and whether B's 12-point technical gap creates performance risk or added transition cost. If discussions occur, use final revised proposals in the analysis. The narrative should be specific enough that a protest reviewer can follow the reasoning without reconstructing it from raw scores.