RBB Assistant Manager study plan
RBB Assistant Manager · Give each week a clear focus.
8 weeks · About 6 hours per week
Banking and Financial Institution Operations
Map the structure and functions of commercial banks in Nepal, including the roles of BFIs, development banks, and finance companies, from primary regulatory sources
Explain the NRB classification of BFIs (A, B, C, D classes) and what each class may and may not do
Trace the flow of a deposit from account opening through interest posting and reporting to NRB
Summarize the main items on a bank balance sheet and income statement and explain what each reveals about operations
Your checkpoint
A one-page annotated diagram of the Nepali BFI structure plus a 10-term glossary of core banking operations terms in your own words
Banking and Financial Institution Operations
Describe the key operational ratios (CRR, SLR, liquidity ratio, CD ratio, NPL ratio) and calculate each from a hypothetical balance sheet
Outline the clearing and settlement process, including Nepal Clearing House functions and RTGS usage
Explain treasury and fund management decisions a branch or department head influences
List internal controls that prevent operational loss in teller, vault, and reconciliation workflows
Your checkpoint
A worked calculation sheet computing CRR, SLR, CD ratio, and NPL ratio from a sample balance sheet, with interpretation notes for each ratio
Credit and Lending (Business, Retail, Agriculture)
Classify loans by borrower segment (business, retail, agriculture) and by NRB loan classification categories
Summarize the credit appraisal process from application through sanction, documentation, and disbursement
Explain collateral valuation, loan-to-value limits, and the legal steps for perfecting security
Identify the main NRB directives governing lending, including single-borrower and sectoral limits
Your checkpoint
A process flowchart of the credit lifecycle with the control point and documentation required at each stage
Credit and Lending (Business, Retail, Agriculture)
Apply NRB loan loss provisioning rules to classify sample loans and compute required provisions
Evaluate a business borrower's financial statements using ratio and cash-flow analysis and recommend a credit decision
Assess a retail loan file against income, repayment capacity, and credit-bureau checks
Explain agricultural lending specifics, including priority-sector requirements, seasonal repayment, and crop or livestock risk
Your checkpoint
A mock credit appraisal memo for one business borrower and one agriculture borrower, each with a recommendation, key risks, and provision calculation
Digital Banking, Cards and Remittance Services
Compare payment channels available in Nepal, including mobile wallets, internet banking, QR payments, and connectIPS, and state their use cases
Explain card operations: issuing, authorization, chargebacks, and dispute resolution timelines
Outline remittance flows into Nepal, including licensed remittance companies, exchange houses, and reporting obligations
Identify common digital fraud patterns and the controls that mitigate them at the customer and institution level
Your checkpoint
A comparison table of at least six payment channels with the customer, regulatory, and fraud-risk considerations for each
Regulatory Compliance, KYC/AML and NRB Directives
Summarize the KYC and customer due diligence requirements for account opening and ongoing monitoring
Explain AML/CFT obligations, including suspicious transaction reporting, threshold reporting, and record retention
Interpret the NRB directives most relevant to branch and department management, such as customer protection, interest rate, and reporting rules
Describe the sanctions and supervisory consequences of non-compliance with NRB directives
Your checkpoint
A one-page compliance checklist covering KYC, AML, and reporting duties that a branch manager could use for self-audit
Regulatory Compliance, KYC/AML and NRB Directives & General Management, Customer Service and Grievance Handling
Explain the role of NRB supervision, inspection, and the prompt corrective action framework
Describe the grievance-handling process, including complaint intake, escalation, turnaround times, and reporting
Draft customer-service standards for a branch covering response time, tone, and accessibility
Apply a structured approach to resolving a customer complaint involving a disputed transaction
Your checkpoint
A written grievance-handling procedure with an escalation matrix and response-time targets, plus a worked resolution of one disputed-transaction scenario
General Management, Customer Service and Grievance Handling & Banking and Financial Institution Operations & Credit and Lending (Business, Retail, Agriculture) & Digital Banking, Cards and Remittance Services & Regulatory Compliance, KYC/AML and NRB Directives
Revise all five domains using a condensed summary built from your own weekly deliverables
Complete timed practice questions across all domains and review every wrong answer to identify the underlying gap
Explain how management decisions connect across operations, credit, digital services, and compliance
Prepare a final one-page formula and rule sheet for quick recall on exam day
Your checkpoint
A scored mock exam attempt with a written error log and a final one-page formula and rule sheet
Milestones
Week 2: You can compute CRR, SLR, CD ratio, and NPL ratio from a balance sheet without notes and explain what each result means for the bank
Week 4: You can classify a loan, compute its required provision, and defend a credit recommendation in writing for both a business and an agriculture borrower
Week 6: You can list KYC, AML, and reporting duties from memory and identify the NRB directive that applies to three given branch scenarios
Week 8: You score at least 70 percent on a full-length timed mock exam and can name the specific gap behind every missed question