OCEB 2 Business Intermediate case studies
OCEB 2 Business Intermediate · Put your knowledge to work in context.
OCEB 2 Business Intermediate is the business-track credential in the OMG Certified Expert in BPM (OCEB) programme. It sits between the entry-level business exam and the advanced level, and it is aimed at people who analyse, design, measure and govern business processes rather than at programmers who implement them. Typical candidates are business analysts, process owners, process improvement specialists, consultants and project leads who already know basic BPM notation and now need to reason about process architecture, analysis, redesign, performance measurement and governance. The exam is multiple choice and tests applied judgement: reading a process description, spotting a modelling flaw, choosing between redesign options, or selecting the right KPI and control. The OCEB 2 Business Intermediate case studies are 5 cases and about 4,012 words.
1Motor Claims: Separating Waste from Necessary Work
A mid-sized motor insurer handles 42,000 claims a year across three regional offices. The claims process has six hand-offs: FNOL, document collection, damage assessment, coverage check, payment approval and payout.
806 words, about 4 min2Loan Origination: Correcting a BPMN Model Before Approval
A retail bank is documenting its consumer loan process in BPMN 2.0. Applications arrive through a mobile app or a branch.
914 words, about 5 min3Contact Center: The Efficiency KPI That Hides Rework
A telecommunications provider runs a customer service center with 180 agents. It handles about 1,200 calls a day.
779 words, about 4 min4Purchase Requisitions: Automating a Bottleneck or the Wrong Work
A manufacturer processes 2,400 purchase requisitions a month. Requisitions under EUR 500 make up 31% of volume but follow the same six-level approval route as EUR 50,000 orders.
768 words, about 4 min5Accounts Payable Shared Services: Reengineer Before Automating
A shared services center processes accounts payable for five European entities: 280,000 invoices a year. Each entity keeps its own approval matrix, chart of accounts and exception rules.
745 words, about 4 min