OCEB 2 Business Intermediate study plan

Define BPM and distinguish it from workflow management and case management using OCEB terminology.

Explain the BPM lifecycle phases (discovery, design, execution, monitoring, optimization) and their interrelations.

Identify the purpose and components of a process landscape and process architecture.

Classify processes into core, support, and management categories with examples.

Draft a simple process architecture diagram for a familiar organization.

Model a business process using BPMN core elements: tasks, events, gateways, sequence flows, pools, and lanes.

Differentiate between exclusive, inclusive, and parallel gateways and select the correct one for given scenarios.

Apply intermediate events (message, timer, error) appropriately in a process model.

Create a BPMN model with a subprocess and explain its purpose.

Validate a BPMN model against common modeling guidelines (e.g., proper start/end events, gateway usage).

Analyze an as-is BPMN model to identify bottlenecks, rework loops, and non-value-adding activities.

Conduct a value-added analysis on a process step list, classifying each step as value-adding, business-value-adding, or non-value-adding.

Apply root-cause analysis techniques (e.g., 5 Whys, fishbone diagram) to a process problem.

Propose improvements to a process and model the to-be state in BPMN.

Compare as-is and to-be models to quantify potential improvements.

Explain the principles of process redesign and reengineering (e.g., elimination, simplification, integration, automation).

Differentiate between continuous improvement and radical reengineering.

Apply process redesign heuristics to a given process scenario and justify changes.

Evaluate the impact of redesign on organizational roles and IT systems.

Create a redesign proposal for a process, including a BPMN to-be model and a risk assessment.

Define key performance indicators (KPIs) for process performance (time, cost, quality, flexibility).

Calculate process cycle time, throughput, and defect rate from given data.

Design a measurement plan for a process, including leading and lagging indicators.

Interpret a process performance dashboard and identify areas for improvement.

Explain the relationship between process KPIs and organizational strategy.

Describe process implementation approaches (e.g., pilot, phased, big-bang) and their trade-offs.

Explain workflow management concepts and the role of a workflow management system (WFMS).

Identify process automation opportunities and classify them by complexity and benefit.

Map BPMN elements to workflow engine constructs (e.g., tasks to user/service tasks, gateways to routing).

Outline a change management plan for process implementation.

Define process monitoring and controlling activities and their inputs/outputs.

Set up a process control cycle using KPIs and define corrective actions.

Explain process governance structures (roles, responsibilities, policies).

Design a process audit checklist based on governance requirements.

Integrate performance measurement into monitoring and governance.

Review all domains using a practice exam or comprehensive question set.

Identify weak areas through self-assessment and revisit key concepts.

Synthesize knowledge by creating a mind map linking all domains.

Practice time management by completing a timed mock exam.

Finalize a one-page summary sheet of critical facts and definitions.