Passenger Safety and Emergency Procedures
What this domain tests
The exam tests passenger management, exit knowledge, evacuation decisions, fire response, medical aid, and security awareness. Questions often ask what to do first when smoke, a crash, or a suspicious item appears.
Core rules and concepts
- Keep passengers seated where required and the aisle clear. Follow the carrier's standee policy; federal rules restrict standees forward of the rear-most passenger seat. Never let anyone block an exit.
- Know each exit: service door, emergency door, side windows, roof hatch. Know the manual release and practice opening them.
- Evacuation sequence: stop safely, set the parking brake, shut off the engine, turn on hazards, evacuate away from traffic and upwind of fire or spilled fuel, call 911, count passengers, assist disabled riders, and do not re-enter.
- Fire: use an extinguisher only on a small fire with an exit at your back. A fast-growing fire means evacuate first.
- Medical: give first aid; do not move a seriously injured person unless there is immediate danger.
- Security: report a suspicious package; do not touch or move it.
Worked example
Smoke comes from a rear wheel while passengers are aboard. Reasoning: a wheel fire can spread to the fuel or interior, so the driver stops, sets the brake, evacuates through the front door away from the smoke, calls 911, and counts passengers. Re-entering for belongings is not worth the risk.
Traps
Using an extinguisher too long while passengers remain aboard; forgetting wheelchair users; leaving the engine running at a fuel spill; failing to account for every passenger; blocking the door with luggage.