I85PREP
⌘ K
Pega Robotics System Architect (CPRSA) study materials
Pega Robotics System Architect (CPRSA) study resources

Pega Robotics System Architect (CPRSA) practice questions

One question at a time. Build your Pega Robotics System Architect (CPRSA) understanding.

First 50 of 200 questions. Each one lists the choices, the correct answer, and an explanation. The checker at the top of this page saves progress in this browser when it is available.

Continue in the practice tool above to load more questions, 50 at a time.

Question 1Business process expertise

In Pega Robot Studio, which component is used to model a reusable, named sequence of steps that many automations can call, such as a shared login routine?

  1. Component Correct answer.
  2. Global Container
  3. Adapter
  4. Script

Explanation

A Component is a reusable automation unit that groups steps and can be invoked from multiple automations, which makes it the standard place to centralize a shared login routine. Global Containers hold shared data, not behavior, and Scripts and Adapters serve different purposes.

Question 2Business process expertise

A business analyst wants an automation to pause until a specific window appears before continuing. Which Robot Studio construct best expresses that wait condition?

  1. An exception handler on the main block
  2. A WaitForCreate event on the target window Correct answer.
  3. A global variable increment loop
  4. A Thread.Sleep delay of fixed seconds

Explanation

WaitForCreate raises an event when the target window is created, so the automation resumes as soon as the window exists rather than guessing a duration. Fixed sleeps and polling loops are less reliable and do not express the business condition directly.

Question 3Business process expertise

Which Pega Robot Manager artifact defines the work items that robots process and the queues they draw from?

  1. The Robot Studio solution file
  2. The work group and queue configuration Correct answer.
  3. The adapter configuration file
  4. The Windows Task Scheduler entry

Explanation

Robot Manager organizes unattended work through work groups that own queues, and robots pull assignments from those queues. The Studio solution, scheduler entries, and adapter files describe automation and deployment mechanics, not the business work distribution model.

Question 4Business process expertise

During design, a team must decide whether a step should be handled by an attended robot or an unattended robot. Which characteristic most strongly indicates an attended deployment?

  1. Work arrives continuously from a server queue overnight
  2. A customer service agent triggers the automation while on a call Correct answer.
  3. The process requires no human interaction at any point
  4. The process runs on a fixed nightly schedule

Explanation

Attended robots run on the user's desktop and are started by the user in the flow of their work, such as an agent invoking assistance during a call. Queue-driven overnight and scheduled runs with no human involvement are classic unattended patterns.

Question 5Business process expertise

What is the primary purpose of the Pega Robot Studio interrogation process?

  1. To encrypt credentials stored in the solution
  2. To identify and capture application controls so the automation can target them Correct answer.
  3. To assign work items to robots in Robot Manager
  4. To compile the solution into an executable

Explanation

Interrogation inspects a running application and captures its controls and their properties so automations can address them reliably. Compilation, work assignment, and credential protection are handled by other mechanisms.

Question 6Business process expertise

A process must read a value from a legacy terminal screen that exposes no accessible controls. Which approach fits the Pega Robotics business process design?

  1. Ask the user to retype the value into a variable
  2. Rely on image recognition of a screenshot region
  3. Use a terminal or text adapter to read the screen buffer Correct answer.
  4. Skip the value and continue with defaults

Explanation

Legacy terminal applications without accessible controls are handled with terminal or text-based adapters that read the screen buffer and send keystrokes. Image recognition and manual retyping are fragile or defeat the automation's purpose.

Question 7Business process expertise

In a business process design, what does a business exception represent compared with a system exception?

  1. A defect in the automation code that requires a fix
  2. A network outage that prevents the robot from connecting
  3. A licensing error on the robot runtime
  4. A valid business condition that needs a defined alternate path or human decision Correct answer.

Explanation

Business exceptions are expected, valid conditions such as a missing document or failed eligibility check, and the design must specify how they are routed or resolved. System exceptions are technical failures like outages or defects that typically need technical handling.

Question 8Business process expertise

A design calls for a robot to process invoices where each invoice may need a manager approval before payment. Which modeling choice keeps the business rule explicit?

  1. Embed the approval threshold as a hard-coded number in the automation
  2. Model the approval as a decision step with a configurable threshold Correct answer.
  3. Route every invoice to manual review regardless of amount
  4. Let the robot always pay without approval

Explanation

Modeling approval as an explicit decision step with a configurable threshold keeps the business rule visible, testable, and changeable without editing automation logic. Hard coding hides the rule, and the two extremes remove the decision entirely.

Question 9Business process expertise

When a robot must hand work back to a human for judgment, which Robot Manager concept supports that handoff in an attended or hybrid process?

  1. A new solution deployment
  2. A system exception that stops the robot
  3. A queue item reassignment or transfer to a human work queue Correct answer.
  4. A retry of the same automation step

Explanation

Handing work to a person is modeled by reassigning or transferring the work item to a queue that human users process, preserving the item's context. Retrying, stopping, or redeploying does not create a human work path.

Question 10Business process expertise

A business process owner asks how to measure whether an unattended automation is delivering value. Which metric set is most appropriate?

  1. Throughput, success rate, and average handling time per work item Correct answer.
  2. Count of solution versions deployed
  3. Number of developers trained and licenses purchased
  4. Lines of automation code and number of adapters

Explanation

Value from unattended automation is shown by how much work is completed, how often it succeeds, and how long each item takes. Code size, headcount, and version counts are activity measures that do not reflect business outcomes.

Question 11Business process expertise

In process discovery for automation, which candidate task is generally the best first target?

  1. A task requiring nuanced negotiation with customers
  2. A task performed once a year by one specialist
  3. A task whose steps change weekly
  4. A high-volume, rules-based task with stable inputs Correct answer.

Explanation

High-volume, rule-based tasks with stable inputs offer predictable automation returns and are easier to test and maintain. Tasks needing judgment, rare tasks, and rapidly changing tasks carry higher risk or lower return.

Question 12Business process expertise

A team wants the robot to continue processing remaining queue items after one item fails a business validation. What design supports this?

  1. Ignore the validation and process the item anyway
  2. Let the exception terminate the whole robot session
  3. Restart the robot for every item
  4. Catch the business exception, mark the item, and continue the queue loop Correct answer.

Explanation

Catching the business exception at the item level, recording the outcome, and continuing the loop keeps one bad item from stopping the batch. Terminating the session, ignoring validation, or restarting per item harms throughput or correctness.

Question 13Business process expertise

What distinguishes a business process from a business case in Pega's process modeling terminology?

  1. They are synonyms with no modeling difference
  2. A case is the overall engagement; a process is a sequence of steps within it Correct answer.
  3. A process is the overall engagement; a case is a single task
  4. A process is always automated; a case is always manual

Explanation

A case represents the overall engagement being handled, and processes are the sequences of steps that move the case toward completion. Treating them as synonyms or tying them to automation status misstates the model.

Question 14Business process expertise

A robot must log into an application using credentials that must not appear in the solution file. Which practice aligns with secure automation design?

  1. Store credentials in a plain text configuration file in the solution
  2. Hard-code the password in the automation step
  3. Email the password to the robot operator
  4. Retrieve credentials from a secure credential store at runtime Correct answer.

Explanation

Credentials should be retrieved at runtime from a secure credential store so they never live in the solution or logs. Plain text files, hard coding, and email expose secrets to anyone with access.

Question 15Business process expertise

When designing the interaction between a robot and a web application, why is waiting for the page to be ready preferable to a fixed delay?

  1. Ready-state waits eliminate the need for error handling
  2. Fixed delays are required by Robot Studio
  3. Ready-state waits adapt to variable load and avoid race conditions Correct answer.
  4. Fixed delays are always shorter and cheaper

Explanation

Waiting on a ready state ties the automation to the actual condition it needs, so it tolerates variable load and avoids acting on a page that is still loading. Fixed delays either waste time or fail under slower conditions and do not remove error handling needs.

Question 16Business process expertise

A process owner wants a clear rule for when a robot should escalate to a human. Which design element captures that rule?

  1. A comment in the automation describing escalation
  2. A decision step that evaluates business conditions and routes to a human queue Correct answer.
  3. A log message written when the robot stops
  4. A separate solution for human work

Explanation

Escalation is a business rule, so it belongs in an explicit decision step that evaluates the conditions and routes the item to a human queue. Comments, log messages, and separate solutions do not enforce or document the rule operationally.

Question 17Business process expertise

Which statement best describes the role of a work group in Robot Manager?

  1. It groups robots and queues so work is distributed and monitored together Correct answer.
  2. It stores the adapter configuration for each application
  3. It schedules Windows updates on robot machines
  4. It defines which users may edit the solution

Explanation

A work group associates robots with the queues they serve so work can be distributed and monitored as a unit. Solution editing rights, adapter configuration, and machine updates are handled elsewhere.

Question 18Business process expertise

In a process design, what is the purpose of defining a service level or deadline on a work item?

  1. To track and prioritize work against agreed time targets Correct answer.
  2. To set the robot's CPU priority
  3. To guarantee the robot never fails
  4. To replace exception handling

Explanation

A service level records the time target for a work item so the process can prioritize and report against commitments. It does not prevent failures, replace exception handling, or control machine resources.

Question 19Business process expertise

A team is deciding between automating a task end to end and automating only a portion with human checkpoints. Which factor most strongly favors the partial approach?

  1. The task includes steps requiring judgment or regulatory sign-off Correct answer.
  2. The task is fully deterministic with stable inputs
  3. The task has no exceptions
  4. The task volume is very high

Explanation

Steps needing human judgment or regulatory sign-off are natural checkpoints, so partial automation with human review is safer and more compliant. Deterministic, high-volume, exception-free tasks favor fuller automation.

Question 20Business process expertise

Why should a business process design identify the systems of record that an automation will update?

  1. To set the licensing tier
  2. To choose the robot's operating system
  3. To decide which developers to assign
  4. To determine which application controls must be interrogated and which data must be validated Correct answer.

Explanation

Knowing the systems of record tells the team which applications the robot must interact with and which data must be validated for correctness. Developer assignment, operating system, and licensing are separate decisions.

Question 21Business process expertise

A business exception occurs mid-process after several systems have already been updated. What design consideration is most important?

  1. Restarting the robot from the beginning without checks
  2. Logging the exception and leaving partial updates in place
  3. Disabling exception handling for that step
  4. Rolling back or compensating the prior updates so data stays consistent Correct answer.

Explanation

When a failure happens after partial updates, the design must define compensation or rollback so downstream systems are not left inconsistent. Logging alone, blind restarts, and disabling handling can compound the data problem.

Question 22Business process expertise

A process has highly variable inputs and frequent exceptions. Which automation strategy best manages risk while still delivering value?

  1. Automate only the final reporting step
  2. Wait until all exceptions are eliminated before automating
  3. Start with the stable, high-volume steps and expand as confidence grows Correct answer.
  4. Automate every step end to end immediately

Explanation

For variable, exception-heavy processes, an incremental strategy that automates stable high-volume steps first limits risk and builds confidence before expanding. Full automation at once, indefinite waiting, or automating only reporting forgoes value or increases exposure.

Question 23Business process expertise

In a hybrid process, a robot prepares a case and a human finalizes it. Which design choice best preserves accountability?

  1. Let the robot perform the human's final approval silently
  2. Remove the human step to simplify the process
  3. Merge the robot and human steps into one unlogged activity
  4. Record which steps were performed by the robot and which by the human Correct answer.

Explanation

Accountability in a hybrid process requires a clear record of who or what performed each step, so audits can trace decisions to the robot or the person. Silent robot approval, merged unlogged steps, or removing the human step destroys that traceability.

Question 24Business process expertise

A stakeholder asks why business process analysis should precede building the automation in Robot Studio. Which justification is strongest?

  1. Analysis reduces the number of developers required
  2. Understanding the process reveals exceptions, rules, and handoffs that shape a maintainable design Correct answer.
  3. Analysis guarantees the automation will have no defects
  4. Studio cannot open without a completed analysis document

Explanation

Analyzing the process first surfaces the exceptions, decision rules, and human handoffs that determine how the automation should be structured, which produces a more maintainable solution. Studio does not require a document, and analysis cannot guarantee defect-free code or fewer developers.

Question 25Business process expertise

Which design decision best supports auditing an unattended automation that processes financial transactions?

  1. Log only the final count of processed items
  2. Store outcomes in a temporary file deleted on exit
  3. Capture per-item outcomes, timestamps, and the rules applied in a durable log Correct answer.
  4. Keep outcomes only in memory during the run

Explanation

Financial processes require a durable audit trail that ties each item to its outcome, time, and the rules applied so the work can be reconstructed and reviewed. In-memory, summary-only, or deleted logs cannot support that review.

Question 26Business process expertise

A business analyst is documenting how an insurance claim moves from intake to payment. Which Pega term describes the ordered set of stages and steps that the claim follows?

  1. Robot schedule
  2. Work group
  3. Operator profile
  4. Business process Correct answer.

Explanation

A business process models the ordered flow of work through stages and steps, capturing how a case type progresses from start to completion. Work groups, operator profiles, and robot schedules are runtime resources rather than process definitions.

Question 27Business process expertise

A process owner wants each automated claim decision to record who or what made the decision and on what basis. Which process modeling element most directly captures the decision logic so it can be reviewed later?

  1. A digital system certificate
  2. A robot execution timeout setting
  3. A decision rule with documented conditions Correct answer.
  4. A routing assignment to a work queue

Explanation

Decision rules externalize the conditions and outcomes of a business decision, making the logic reviewable and auditable independently of the automation that invokes it. Routing, timeouts, and certificates govern execution mechanics rather than the decision criteria.

Question 28Business process expertise

Before automating an accounts payable process, the team maps which steps are rule-based and repeatable and which require judgment. What is the primary purpose of this mapping?

  1. To determine the color scheme of the operator console
  2. To replace the need for any exception handling
  3. To estimate how many robots will be licensed
  4. To decide which steps are suitable for automation and which should remain manual Correct answer.

Explanation

Mapping deterministic versus judgment-based steps identifies the automation boundary, showing what a robot can reliably execute and where human involvement remains necessary. Licensing, interface styling, and exception handling are downstream concerns that the mapping may inform but does not replace.

Question 29Business process expertise

A team is defining the scope of a single business case for automation. Which statement best describes what a business case represents in Pega's process modeling terminology?

  1. A reusable subprocess shared across departments
  2. The complete catalog of all processes in the enterprise
  3. The set of all robots assigned to one work group
  4. A single execution of a process for one customer or transaction Correct answer.

Explanation

A business case is one instance of a business process, such as a specific customer request moving through the flow. The broader process definition describes the reusable stages that every case of that type follows.

Question 30Business process expertise

A utility company wants a robot to reconcile meter readings overnight while staff are absent. Which operating mode matches this requirement?

  1. Unattended automation triggered by a schedule or queue Correct answer.
  2. Attended automation triggered by a desktop user
  3. Manual processing performed by a back-office clerk
  4. Interactive automation requiring a human to confirm each step

Explanation

Unattended automation runs without a logged-in human, typically initiated by a schedule or a work queue, which fits overnight batch reconciliation. Attended and interactive modes depend on a user being present.

Question 31Business process expertise

During design, the team identifies that a customer record in the CRM is the authoritative source of truth. Why is this identification important for the automation design?

  1. It sets the maximum number of queue items per day
  2. It defines the visual layout of the operator portal
  3. It establishes where the robot must read and write data to keep records consistent Correct answer.
  4. It determines which robot license tier is required

Explanation

Knowing the system of record tells designers where authoritative data lives so the robot reads from and updates the correct source, avoiding stale or conflicting copies. Licensing, throughput limits, and portal layout are unrelated to data authority.

Question 32Business process expertise

A process owner asks how a robot should behave when it encounters a business condition the process rules do not cover. Which design element should capture the expected handling?

  1. A business exception path routed to a human or work queue Correct answer.
  2. A new digital system certificate
  3. A system exception that restarts the robot
  4. A longer execution timeout

Explanation

Business exceptions represent conditions that violate business rules and require a defined handling path, often routing the case to a person or queue for resolution. System exceptions, timeouts, and certificates address technical failures or security rather than business rule gaps.

Question 33Business process expertise

A team wants to ensure that an unattended automation processing loan applications can be audited after the fact. Which practice best supports this goal?

  1. Relying on screenshots taken only when errors occur
  2. Disabling logging to improve processing speed
  3. Storing results only in the robot's local memory
  4. Logging each case decision and outcome with timestamps and identifiers Correct answer.

Explanation

Persistent logging of decisions, outcomes, and identifiers creates an audit trail that can be reviewed later. Reducing logging, capturing only failures, or keeping results in volatile memory leaves gaps in the record.

Question 34Business process expertise

A process design must specify what happens when a robot cannot complete a step because a required document is missing from the case. Which classification fits this situation?

  1. A business exception requiring a defined resolution path Correct answer.
  2. A licensing exception caused by insufficient robots
  3. A scheduling exception caused by a missed trigger
  4. A system exception caused by an application crash

Explanation

A missing required document is a business condition that the process rules anticipate and must resolve, so it belongs to business exception handling. System, licensing, and scheduling exceptions concern technical or operational failures rather than incomplete business inputs.

Question 35Business process expertise

A work group in Robot Manager is being configured for a claims team. What does the work group primarily govern?

  1. Which operators and robots are associated with a set of work and its routing Correct answer.
  2. The programming language used inside a solution
  3. The screen resolution used by the robot runtime
  4. The encryption algorithm for stored credentials

Explanation

A work group organizes operators and robots so that work items can be routed to the appropriate pool for processing. Screen resolution, programming language, and encryption settings are technical configuration concerns outside the work group's routing purpose.

Question 36Business process expertise

A process owner wants a service level applied to a customer request so that it is escalated if not completed within two business days. What is the purpose of defining this service level?

  1. To set an expected completion deadline that drives escalation and prioritization Correct answer.
  2. To reduce the number of licensed robots needed
  3. To guarantee the robot never encounters an exception
  4. To replace the need for a work queue

Explanation

A service level or deadline expresses the expected time to complete work and can trigger escalation or reprioritization when it is at risk. It does not prevent exceptions, reduce licensing, or substitute for queue-based routing.

Question 37Business process expertise

A process includes a step where a robot must obtain a manager's approval before releasing a payment. Which design approach best fits this requirement?

  1. Have the robot approve the payment automatically to save time
  2. Pause the case and route an approval task to the manager, then resume after the decision Correct answer.
  3. Skip the approval step whenever the robot is confident
  4. Route the approval to another robot for automatic sign-off

Explanation

When a step requires human judgment or authority, the case should pause and route an approval task to the responsible person, resuming only after the decision is recorded. Automating or skipping the approval defeats the control the process owner requires.

Question 38Business process expertise

A business analyst is evaluating two candidate processes for automation. Which combination of characteristics generally makes a process a stronger first automation target?

  1. High volume with unpredictable inputs and heavy judgment
  2. High volume, stable rules, and few exceptions Correct answer.
  3. Low volume, frequent rule changes, and many exceptions
  4. Low volume with manual approvals at every step

Explanation

High-volume, rule-stable processes with few exceptions offer predictable, repeatable work that yields reliable returns and manageable risk. Low volume, volatile rules, heavy judgment, or constant approvals increase effort and reduce the likelihood of a successful first deployment.

Question 39Business process expertise

A process has highly variable inputs and frequent exceptions but still needs automation to control cost. Which strategy best balances risk and benefit?

  1. Automate the stable, high-volume portion and route exceptions to human review Correct answer.
  2. Automate every step end to end regardless of variability
  3. Defer all automation until variability is eliminated
  4. Automate only the exception steps and leave routine work manual

Explanation

Automating the stable portion captures the bulk of the benefit while routing variable cases to people who can handle judgment, containing risk. Full end-to-end automation of variable work or deferring entirely misses the cost goal, and automating only exceptions inverts the value proposition.

Question 40Business process expertise

In a hybrid process, a robot prepares a case and a human finalizes it. Which design choice best preserves accountability for the final decision?

  1. Attribute the decision to the work group as a whole
  2. Leave the final decision unattributed to avoid bias
  3. Attribute the final decision to the robot that prepared the case
  4. Record the human as the approver of the final decision in the case history Correct answer.

Explanation

Accountability requires that the person who makes the final judgment is recorded as the approver in the case history. Attributing the decision to the robot, leaving it anonymous, or crediting an entire group obscures who exercised judgment.

Question 41Business process expertise

A stakeholder questions why business process analysis should happen before building the automation in Robot Studio. Which justification is most defensible?

  1. Analysis defines the intended flow, exceptions, and success measures that the build must satisfy Correct answer.
  2. Analysis guarantees that no business exceptions will occur
  3. Analysis eliminates the need for testing the automation
  4. Analysis is required only to satisfy licensing agreements

Explanation

Process analysis establishes the target flow, exception paths, and measurable outcomes that guide and validate the build, reducing rework. It is not a licensing formality, does not replace testing, and cannot guarantee the absence of exceptions.

Question 42Business process expertise

A robot must hand a partially completed case to a human agent who will finish it during the same working session. Which Robot Manager concept supports this handoff?

  1. Unattended automation on a nightly schedule
  2. A batch queue processed without a user
  3. A system exception that terminates the case
  4. Attended automation with an interactive session Correct answer.

Explanation

Attended automation runs alongside a logged-in user and supports interactive handoff, letting the robot pause while the human completes the case. Unattended schedules and batch queues assume no user session, and terminating the case abandons the work.

Question 43Business process expertise

A process design requires that a robot log into a banking portal using credentials that must not appear in the solution file. Which practice aligns with this requirement?

  1. Embed the credentials in the robot's script comments
  2. Store the credentials in a secure credential store and reference them at runtime Correct answer.
  3. Email the credentials to the robot operator for manual entry
  4. Hard-code the credentials in a configuration file shipped with the solution

Explanation

Referencing credentials from a secure store keeps secrets out of the solution artifacts and allows rotation without rebuilding. Hard-coding, embedding in comments, or emailing credentials exposes them to anyone with access to the files or messages.

Question 44Business process expertise

A process owner wants a clear, reviewable rule for when a robot should escalate a case to a human. Which design element best captures that rule?

  1. A comment in the source code of the solution
  2. A note in the robot's local log file
  3. An informal agreement among team members
  4. A documented escalation condition with defined thresholds Correct answer.

Explanation

Escalation rules should be documented as explicit conditions with thresholds so they can be reviewed, tested, and changed by the business. Log notes, informal agreements, and code comments are not governed or visible to process owners.

Question 45Business process expertise

A business exception occurs after the robot has already updated two downstream systems. Which design consideration is most important to address?

  1. Define compensating actions or a rollback plan to keep systems consistent Correct answer.
  2. Increase the robot's execution speed to finish before the exception
  3. Remove the downstream updates from the process
  4. Ignore the partial updates because the exception is business-related

Explanation

When a business exception interrupts a process after partial updates, the design must specify how to reconcile or reverse those changes so systems remain consistent. Speeding up execution, removing necessary updates, or ignoring partial changes leaves data inconsistent.

Question 46Business process expertise

A team is deciding whether to automate a task end to end or to automate only a portion with human checkpoints. Which factor most strongly favors including human checkpoints?

  1. The task has a very high volume of identical, rule-based transactions
  2. The task runs overnight with no staff available
  3. The task involves high-value decisions where errors are costly and hard to reverse Correct answer.
  4. The task has been stable and unchanged for several years

Explanation

Human checkpoints add the most value where decisions are high-stakes and errors are difficult or expensive to reverse, because a person can catch problems before they propagate. High-volume identical work, overnight runs, and stable tasks generally favor fuller automation instead.

Question 47Business process expertise

A process owner wants to measure whether an unattended automation is delivering business value. Which set of measures is most appropriate?

  1. Count of robot licenses purchased and server uptime only
  2. Cycle time reduction, throughput, and error or rework rates Correct answer.
  3. Frequency of design meetings and documentation page count
  4. Number of developers on the team and lines of code written

Explanation

Business value is best evidenced by outcomes such as shorter cycle times, higher throughput, and lower error or rework rates. Development staffing, code volume, license counts, uptime alone, and meeting frequency are inputs or technical metrics that do not demonstrate business results.

Question 48Business process expertise

A process design must decide how to handle a legacy terminal screen that exposes no accessible controls. Which approach best fits the Pega Robotics design toolkit?

  1. Use a REST API exposed by the terminal emulator by default
  2. Use text-based screen recognition and coordinate or text matching to interact with the terminal Correct answer.
  3. Use a database connector to query the terminal screen buffer
  4. Use web accessibility APIs to read the terminal controls

Explanation

Legacy terminal screens without accessible controls are typically automated through text-based recognition and matching against screen content. Accessibility APIs, database connectors, and default REST interfaces are not available for such terminals.

Question 49Business process expertise

A process designer is choosing between automating a task with a robot and redesigning the process to eliminate the task. Which consideration best supports redesign first?

  1. Redesign eliminates the need to identify systems of record
  2. Redesign always requires fewer robots than automation
  3. Automation cannot handle any rule-based tasks
  4. Eliminating unnecessary work removes cost permanently rather than automating waste Correct answer.

Explanation

If a task adds no value, removing it eliminates cost and complexity permanently, whereas automating it preserves the waste. Redesign does not automatically reduce robot counts, does not imply automation is incapable, and does not remove the need to understand systems of record.

Question 50Business process expertise

A business analyst must document which roles are allowed to approve refunds above a threshold. Which process artifact best captures this requirement?

  1. An authority matrix mapping roles to approval limits Correct answer.
  2. A user interface theme setting
  3. A network firewall rule
  4. A robot execution log entry

Explanation

An authority matrix records which roles may approve which amounts, giving the automation a clear rule to enforce. Log entries, firewall rules, and theme settings do not define approval authority.