PL-900 case studies
PL-900 · Put your knowledge to work in context.
Microsoft Certified: Power Platform Fundamentals is a beginner-level Microsoft certification aimed at the App Maker role. Earning it demonstrates that you understand the business value and product capabilities of Microsoft Power Platform - notably Power Apps, data connections with Microsoft Dataverse, and Power Automate - and that you can explain how the platform is used to build tailored business solutions, work with data through Dataverse and connectors, apply AI-powered capabilities in Power Apps, automate business processes with Power Automate, and create agents with Copilot Studio. The PL-900 case studies are 5 cases and about 2,751 words.
1Contoso Field Services: Justifying a Pilot Before a Rollout
Contoso Field Services has 220 employees. Dispatch runs on a shared Excel workbook on a file server; nine coordinators refresh it hourly and email PDFs to 60 field technicians.
562 words, about 3 min2Fabrikam: A DLP Policy That Broke 22 Flows
Fabrikam runs its service desk in a single Default environment: 180 production flows, 40 apps, and 12 Dataverse tables, built by 15 internal makers and two vendor consultants. A newly published data loss prevention policy classifies SharePoint, Dataverse, Outlook, and Teams as Business and blocks everything else.
557 words, about 3 min3Litware: Delegation, Offline, and the Model-Driven Question
Litware's 90 field surveyors record site inspections in a canvas app backed by a SharePoint list with 240,000 rows. The browse gallery filters with Search(InspectionList, txtSearch.Text, "Address").
538 words, about 3 min4Northwind: A Throttled Invoice-Approval Flow
A Power Automate cloud flow runs every 15 minutes, lists all rows in a Dataverse table of 4,000 pending invoice requests, and inside an Apply to each loop calls a vendor REST API that accepts 20 requests per minute. The API returns HTTP 429 with a Retry-After header when pushed harder.
552 words, about 3 min5HR Agent: Generative Answers Across 4,000 Employees
A 12-person HR shared-services team handles 1,800 tickets a quarter; roughly 60% repeat ten questions about leave balances, payslip location, and policy documents. They built a Copilot Studio agent with generative answers pointed at the HR SharePoint site and the public careers site, and piloted it on a Teams channel open to the whole company.
542 words, about 3 min