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ABC Wastewater Collection Class II study materials
ABC Wastewater Collection Class II study resources

ABC Wastewater Collection Class II: Recordkeeping, Asset Management, and Public Relations

ABC Wastewater Collection Class II · Work through your exam, one topic at a time.

All guide sections

Recordkeeping, Asset Management, and Public Relations

What the exam expects

This domain tests the management side: how utilities track assets, plan maintenance, and communicate with the public. Know the difference between reactive and preventive maintenance, the purpose of a computerized maintenance management system (CMMS), and the basics of asset management (condition, criticality, and risk).

Concepts to master

  • Asset inventory, condition assessment, and criticality ranking.
  • CMMS for work orders, history, and scheduling.
  • Key performance indicators: SSO rate, response time, backlog.
  • Capital improvement planning and rate-setting.
  • Public relations: notification, education, and handling complaints.
  • Documentation for regulatory and legal defensibility.

Traps

Questions may confuse asset management with simple recordkeeping. Asset management is risk-based: it weighs likelihood and consequence of failure. Another trap: assuming public complaints are just nuisances - they are valuable data.

Worked example

A utility has limited funds. Prioritize by risk = probability of failure × consequence. A critical force main with high failure consequence outranks a low-consequence lateral even if the lateral is older.