CMI case studies
CMI · Put your knowledge to work in context.
CMI Management and Leadership Qualifications are a family of professional qualifications awarded by the Chartered Management Institute, the only Royal Chartered body for management and leadership. They are offered across a range of levels mapped to real job roles, from Team Leader (Level 2) and Supervisor and First Line Manager (Level 3) through Junior Manager (Level 4), Middle, Operational and Departmental Manager (Level 5), Professional and Senior Manager (Level 6) and Senior, Director and CEO (Level 7 and 8). The CMI case studies are 5 cases and about 2,754 words.
1The Overtime Ceiling on a Fixed Contract
You lead a 9-person customer service team on a 12-month contract with a service level of 80% of calls answered within 60 seconds. Two team members resigned last month and recruitment is frozen until the next quarter.
499 words, about 2 min2The Safety Shortcut on a Night Shift
You supervise a warehouse shift of 14 people. A conveyor guard was removed two weeks ago for a repair and has not been refitted because the replacement part is on backorder.
507 words, about 3 min3The Restructure Consultation You Did Not See Coming
You are a junior manager responsible for a marketing team of 11. Your director has asked you to deliver a 15% headcount reduction (two roles) within eight weeks, and has told you the two people 'should be obvious' from performance data.
629 words, about 3 min4The Sustainability Target That Conflicts With the Contract
You are a departmental manager in a facilities and logistics operation. Your organisation has published a commitment to cut scope 1 and 2 emissions by 40% by 2030 against a 2022 baseline.
632 words, about 3 min5The Police Sergeant's Resource Call at a Public Order Incident
You are a sergeant on duty with six officers available. A protest is forming in the town centre; intelligence suggests around 120 participants, mostly peaceful, with a small known group of about 15 who have previously caused disruption.
487 words, about 2 min