AHLEI CHHE case studies
AHLEI CHHE · Put your knowledge to work in context.
The Certified Hospitality Housekeeping Executive (CHHE) is a professional designation offered through the American Hotel & Lodging Educational Institute (AHLEI), the training and certification arm of the American Hotel & Lodging Association. AHLEI describes itself as a global leader in hospitality education, training and certification, and administers the certification process for nearly 30 certification designations trademarked by AHLA. The AHLEI CHHE case studies are 5 cases and about 3,957 words.
1The 14-Minute Room and the 92% Occupancy Night
A 320-room select-service hotel is forecast at 92% occupancy tonight (294 rooms sold) with 41 checkouts and 38 early-arrival requests. The executive housekeeper schedules 22 room attendants at 8.0 credits each against a 14.5-credit-per-shift standard; two attendants called out at 6:40 a.m.
712 words, about 4 min2The Attendant Who Cannot Lift the Mattress
A 210-room full-service hotel employs 34 room attendants. Average tenure is 7 months; turnover last year was 78%.
797 words, about 4 min3The Labor Budget That Cannot Be Met
A 180-room hotel budgets housekeeping labor at 18.5% of rooms revenue. October forecast: 4,100 rooms sold at an ADR of 142, so rooms revenue is 582,200 and the housekeeping labor budget is 107,707.
764 words, about 4 min4The 4.1 on Cleanliness and the Guest Who Posted the Photo
A 260-room convention hotel's brand quality review came back with a cleanliness score of 4.1 on a 5-point scale (brand threshold 4.5) and a 'room condition' score of 3.8. The review cited: dust on high ledges, hair in tubs, worn carpet at corridor edges, and 'a faint odor' in 6 of 40 inspected rooms.
810 words, about 4 min5The Bleach Bottle in the Ice Machine Room
During a routine walk, an assistant housekeeper finds an unlabeled spray bottle of a quaternary ammonium sanitizer on top of an ice machine in a guest-floor ice room. The bottle was filled by a room attendant who speaks limited English and who says 'the label fell off.' Two floors away, a housekeeping cart is parked in a guest corridor with the linen bag open, a mop bucket of gray water, and a bottle of toilet-bowl cleaner within reach of a passing guest.
874 words, about 4 min